Creating Self-Managed Cross-Professional Teams with Metaphoric Business Process Support Systems
2015 (English)In: International Conference on Business Process Modeling, Development, and Support (BPMDS), Springer Publishing Company , 2015Conference paper (Refereed)
The typical values that can be obtained by employing a business process support (BPS) system are optimization, compliance to rules and regulations, leanness, etc. These are obtained by introducing a kind of “conveyor belt” in business processes. While these values can be important for some processes at some phases of the enterprise development, they can be counter-productive for other processes and other phases. This idea paper investigates a possibility of obtaining completely different value from a BPS system, namely it serving as a means of creating self-managed/self-directed cross-professional teams of process participants. The paper suggests using visualized folk and fairy tales and interactive game technology as a basis for building BPS systems that can bring this value. The discussion is done based on the example of representing a consultative sales process using a treasure hunting plot.
Place, publisher, year, edition, pages
Springer Publishing Company , 2015.
business process, cross-professional, cooperation, sales process, treasure hunting, interactive game, metaphor, alternative reality game
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-119905DOI: 10.1007/978-3-319-19237-6_2ISBN: 978-3-319-19236-9OAI: oai:DiVA.org:su-119905DiVA: diva2:868521