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Process Innovation with Disruptive Technology in Auto Insurance: Lessons Learned from a Smartphone-Based Insurance Telematics Initiative
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2015 (English)In: BPM – Driving Innovation in a Digital World / [ed] Jan vom Brocke, Theresa Schmiedel, Berlin: Springer, 2015, no 1, 85-101 p.Chapter in book (Other academic)
Abstract [en]

Insurance telematics or usage-based insurance (UBI) is a potential gamechanger for the insurance industry, especially for innovating auto-insurance. In order to achieve and sustain UBI for auto insurance, insurers are called upon to innovate the marketing and sales processes of the UBI product, as well as related processes such as risk assessment and price calculation. In this chapter, we demonstrate the insurer’s process innovation with smartphone-based insurance telematics, using the example of the “If SafeDrive” campaign which was commercially conducted by the insurer If P & C in Sweden. The results show that although disruptive technology can trigger process innovation, such innovation cannot succeed and be sustained without fundamental changes in a company’s structure, business model and business strategy. We further propose a capability layer model for understanding the insurer’s process innovation behaviour. This chapter provokes the critical thinking with regard to the exploration and exploitation of disruptive technology into process innovation. Further, the chapter contributes new knowledge to the research of process innovation with disruptive digital technologies.

Place, publisher, year, edition, pages
Berlin: Springer, 2015. no 1, 85-101 p.
, Management for Professionals, ISSN 2192-8096
Keyword [en]
process innovation, insurance telematics, capability layer model
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-119917DOI: 10.1007/978-3-319-14430-6ISBN: 978-3-319-14429-0OAI: diva2:868538
Available from: 2015-11-11 Created: 2015-08-28 Last updated: 2016-10-11Bibliographically approved
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Ohlsson, JensHan, Shengnan
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