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Towards a Consumer Preference-Based Taxonomy for Information Systems Development
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2015 (English)In: Perspectives in Business Informatics Research: 14th International Conference, BIR 2015, Tartu, Estonia, August 26-28, 2015, Proceedings / [ed] Raimundas Matulevičius, Marlon Dumas, 2015, 213-227 p.Conference paper, Published paper (Refereed)
Abstract [en]

A fundamental problem in many disciplines is the classification of objects within a domain of interest. This struggle is willingly undertaken to accrue the benefits of a shared vocabulary, with the concomitant reduction in complexity allowing for easier study of complex domains. Taxonomies are one such type of controlled vocabulary, and their development within information systems has moved from the ad hoc towards more standardized methods. However, the consumer preferences that catalyze and drive the development of many such systems have been little explored within information science research. This study presents a solution for this deficiency: a taxonomy structure of consumer preferences, based on extendible concepts derived from economic theory, marketing and psychology, and developed extending a known/generic taxonomy development method. A use case from the higher education domain—a platform for online education—has been used to demonstrate the efficacy of the proposed solution.

Place, publisher, year, edition, pages
2015. 213-227 p.
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 229
Keyword [en]
Value, Consumer value, Consumer preferences, Requirements engineering
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-122891DOI: 10.1007/978-3-319-21915-8_14ISBN: 978-3-319-21914-1 (print)ISBN: 978-3-319-21915-8 (electronic)OAI: oai:DiVA.org:su-122891DiVA: diva2:868680
Conference
14th International Conference, BIR 2015, Tartu, Estonia, August 26-28, 2015
Available from: 2015-11-11 Created: 2015-11-11 Last updated: 2017-06-01Bibliographically approved
In thesis
1. Utilizing Consumer Preferences to Promote Values Awareness in Information Systems Development
Open this publication in new window or tab >>Utilizing Consumer Preferences to Promote Values Awareness in Information Systems Development
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The challenges of developing the information systems (IS) that support modern enterprises are becoming less about engineering and more about people. Many of the technical issues of the past, such as hardware size and power, connectivity, and robust software, are engineering problems that have largely been solved. In the next stage of computing, the human factor will be far more important than it has been in the past: the colors of an interface or the shape of an icon are the engineering problems of the past, and the availability and usefulness of such basic solutions is rapidly coming to a close. A new paradigm is needed that provides a roadmap of higher level conceptions and values, one about humane computing.

A part of this older, mechanistic approach are quantitative, economic values whose impact on IS are readily visible and acknowledged within software engineering. However, qualitative values, and in particular consumer preferences, have been researched to a lesser degree, and there has been very little direct application.  To create the next-generation information systems, requirements engineers and systems developers need new methods to capture the real preferences of consumers, conceptualize these abstract concepts, and then relate such preferences to concrete requirements for information systems.

To address this problem, this thesis establishes a conceptual link between the preferences of consumers and system requirements by accommodating the variations between them and expressing them via a conceptual model. Modeling such preferences and values so that they can be used as requirements for IS development is the primary contribution of this work. This is accomplished via a design science research paradigm to support the creation of the works’ primary artifact—the Consumer Preference-aware Meta-Model (CPMM).

CPMM is intended to improve the alignment between business and information systems by capturing and concretizing the real preferences of consumers and then expressing such preferences via the requirements engineering process, with the eventual output being information systems. CPMM’s development relies on theoretical research contributions within three areas in information systems—Business Strategy, Enterprise Architecture, and Requirements Engineering—whose relationships to consumer values have been under-researched and under-applied.

The case studies included in this thesis each demonstrate the significance of consumer preferences to each of these three areas.  In the first, a set of logical mappings between CPMM and a common approach to business strategy (strategy maps/balanced scorecards) is produced. In the second, CPMM provides the conceptual undergirding to process a massive amount of unstructured consumer-generated text to generate system requirements for the airline industry. In the concluding case, an investigation of foreign and domestic students at Swedish universities is structured through CPMM, one that first discovers the requirements for a consumer preference-based online education and then produces feature models for such a software product line-based system. The significance of CPMM as a lens for discovering new concepts and highlighting important information within consumer preference data is clearly seen, and the usefulness of the meta-model is demonstrated by its broad and beneficial applicability within information systems practice and research.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2016. 168 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-016
Keyword
consumer preferences, requirements engineering, enterprise architecture, business strategy, goal modeling
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-135505 (URN)978-91-7649-583-4 (ISBN)978-91-7649-584-1 (ISBN)
Public defence
2016-12-14, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2016-11-21 Created: 2016-11-10 Last updated: 2016-11-22Bibliographically approved

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