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Towards a Model of Services Based on Cocreation, Abstraction and Rights Distribution
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2015 (English)In: Correct Software in Web Applications and Web Services / [ed] Bernhard Thalheim, Klaus-Dieter Schewe, Andreas Prinz, Bruno Buchberger, Cham: Springer, 2015, 29-44 p.Chapter in book (Other academic)Text
Abstract [en]

The term service is today defined and used in a multitude of ways, which are often ambiguous and contradictory. The absence of a commonly agreed-upon definition of the term makes it difficult to distinguish, describe and classify services. In order to address these issues, this chapter proposes a model of services that helps in analysing the concept. The model encompasses three perspectives: service as a means for cocreation of value, service as a means for abstraction and service as a means for distributing rights. The model does not suggest a definition of the term service but shows how the service concept can be analysed using a number of related concepts, like service resource, service process and service offering. The model has its theoretical foundation in the Resource-Event-Agent (REA) ontology and Hohfeld’s classification of rights.

Place, publisher, year, edition, pages
Cham: Springer, 2015. 29-44 p.
Series
, Texts and Monographs in Symbolic Computation, ISSN 0943-853X
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-123978ISBN: 9783319171128OAI: oai:DiVA.org:su-123978DiVA: diva2:878622
Available from: 2015-12-09 Created: 2015-12-09 Last updated: 2015-12-10Bibliographically approved

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http://link.springer.com/chapter/10.1007/978-3-319-17112-8_2

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Bergholtz, MariaAndersson, BirgerJohannesson, Paul
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ReferencesLink to record
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