Travel behaviour change in old age: the role of critical incidents in public transport
2016 (English)In: European Journal of Ageing, ISSN 1613-9372, E-ISSN 1613-9380, Vol. 13, no 1, 75-83 p.Article in journal (Refereed) Published
Older people’s travel behaviour is affected by negative or positive critical incidents in the public transport environment. With the objective of identifying such inci- dents during whole trips and examining how travel beha- viour had changed, we have conducted in-depth interviews with 30 participants aged 65–91 years in the County of Stockholm, Sweden. Out of 469 incidents identified, 77 were reported to have resulted in travel behaviour change, 67 of them in a negative way. Most critical incidents were encountered in the physical environment on-board vehicles and at stations/stops as well as in pricing/ticketing. The findings show that more personal assistance, better driving behaviour, and swift maintenance of elevators and escala- tors are key facilitators that would improve predictability in travelling and enhance vulnerable older travellers’ feeling of security. The results demonstrate the benefit of involving different groups of end users in future planning and design, such that transport systems would meet the various needs of its end users.
Place, publisher, year, edition, pages
Springer Netherlands, 2016. Vol. 13, no 1, 75-83 p.
older people, travel behaviour, public transport, critical incidents, qualitative research
Research subject Psychology
IdentifiersURN: urn:nbn:se:su:diva-126292DOI: 10.1007/s10433-015-0358-8OAI: oai:DiVA.org:su-126292DiVA: diva2:898767
ProjectsMeasurements enable future train travelling for everybody
FunderSwedish Transport Administration, F09-11460/AL50Swedish Research Council Formas