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Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2016 (English)In: Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016) / [ed] Tung X. Bui, Ralph H. Sprague, Jr. Los Alamitos,, IEEE Computer Society, 2016, 2687-2696 p.Conference paper (Refereed)
Abstract [en]

This paper investigates a complex collaborative e-government initiative in Sweden using Boundary Object theory. 22 Swedish authorities have a joint mission to create a shared submission function to facilitate the communication and collaboration between numerous stakeholders such as forest owners, businesses and several other state-and local authorities. A case study approach is used where data is collected through in-depth interviews with different stakeholders, document studies and one focus group with project managers. Four boundary objects are identified: project, shared submission function, effects analysis and appropriation direction.  By analyzing these four we describe how boundary objects are used to facilitate collaboration within an open government ecosystem.

Place, publisher, year, edition, pages
IEEE Computer Society, 2016. 2687-2696 p.
Series
, Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-130332DOI: 10.1109/HICSS.2016.337ISBN: 978-0-7695-5670-3OAI: oai:DiVA.org:su-130332DiVA: diva2:928932
Conference
The 49th Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, 5–8 January 2016
Available from: 2016-05-17 Created: 2016-05-17 Last updated: 2016-05-17Bibliographically approved
In thesis
1. E-Government Collaboration in the Swedish Public Sector: Multiple Studies on Collaboration Facilitators and Collaboration Modes
Open this publication in new window or tab >>E-Government Collaboration in the Swedish Public Sector: Multiple Studies on Collaboration Facilitators and Collaboration Modes
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Collaboration in the public sector is imperative to achieve e-government objectives such as improved efficiency and effectiveness of public administration and improved quality of public services. Collaboration across organizational and institutional boundaries requires public organizations to share e-government systems and services through for instance, interoperable information technology and processes. Demands on public organizations to become more open also require that public organizations adopt new collaborative approaches for inviting and engaging citizens in governmental activities.

E-government related collaboration in the public sector is challenging, however, and collaboration initiatives often fail. Public organizations need to learn how to collaborate since forms of e-government collaboration and expected outcomes are mostly unknown. How public organizations can collaborate and the expected outcomes are thus investigated in this thesis by studying multiple collaboration cases on the acquisition and implementation of a particular e-government investment (digital archive). This thesis also investigates how e-government collaboration can be facilitated through artifacts. It is done through a case study, where objects that cross boundaries between collaborating communities in the public sector are studied, and by designing a configurable process model integrating several processes for social services. By using design science, this thesis also investigates how an m-government solution that facilitates collaboration between citizens and public organizations can be designed.

The thesis contributes to literature through describing five different modes of interorganizational collaboration in the public sector and the expected benefits from each mode. It also contributes with an instantiation of a configurable process model supporting three open social e-services and with evidence of how it can facilitate collaboration. This thesis further describes how boundary objects facilitate collaboration between different communities in an open government design initiative. It contributes with a designed mobile government solution, thereby providing proof of concept and initial design implications for enabling collaboration with citizens through citizen sourcing (outsourcing a governmental activity to citizens through an open call). This thesis also identifies research streams within e-government collaboration research through a literature review and the thesis contributions are related to the identified research streams. This thesis gives directions for future research by suggesting that future research should focus further on understanding e-government collaboration and how information and communication technology can facilitate collaboration in the public sector. It is suggested that further research should investigate m-government solutions to form design theories. Future research should also examine how value can be co-created in e-government collaboration.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2016. 146 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-008
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-130335 (URN)978-91-7649-456-1 (ISBN)
Public defence
2016-08-31, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2016-06-08 Created: 2016-05-17 Last updated: 2016-08-23Bibliographically approved

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Lönn, Carl-MikaelUppström, Elin
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