Using Chatbots for Security Training of ICT Users
2008 (English)In: Wireless Word Research Forum 20th Conference, 2008Conference paper (Refereed)
This paper describes the results of an experiment where the medium used to communicate information security (IS) to end users is treated as an independent variable and the end-users IS security knowledge, attitude and behaviour is treated as the dependent variable. Thirty end users in a large Swedish telecommunication vendor where divided into two groups. A questionnaire was sent to two groups to establish a baseline for their knowledge about IT security policies, their attitude toward security issues and their self-reported behaviour in regards to corporate security policy. One group then received a web link to the current corporate computer based information security training page while the other group received the same page with a security trained chatbot. A chatbot is an artificial intelligent program that attempts to respond to human questions in a manner that is close to natural language. Two months after the first questionnaire, a new questionnaire was sent to both groups. Comparing the results of the first and the second questionnaire it appears that there was no difference in knowledge levels between e-learning based information security training and those that received the chatbot training. However, there does appear to be differences in the qualitative security attitudes between the groups. The chatbot group attitudes to information security appears to be more positive than the traditional e-learning trained group.
Place, publisher, year, edition, pages
Information security, chatbots, Information security awareness training
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-132844OAI: oai:DiVA.org:su-132844DiVA: diva2:955398