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Empowerment through seamfulness: Smart phones in everyday life
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2010 (English)In: Personal and Ubiquitous Computing, Vol. 15Article in journal (Refereed) Published
Abstract [en]

In this paper, we describe research into use of multifunctional mobile phones by working adults and posit the device as a plausible realization of ubiquitous com- puting. We investigate how users actively adapt and adopt the different functions in smart phones to suit their needs and lifestyles. Through an interview and diary study, we discover how the smart phone is used in pragmatic and seamful ways, regardless of the interface of the specific phone selected or the particular features available. Users used phones in highly individual manners; mixed and adapted existing functions to meet their own priorities; added some functions and ignored others to create their own portfolio; and blended their use with the specifics of their everyday lives. While these data challenge some assumptions of human–computer interaction and ubiqui- tous computing, it also presents new research potential in terms of understanding how users take advantage of the multiple features in smart phone devices and how they utilize seamfulness in everyday smart phones practices.

Place, publisher, year, edition, pages
2010. Vol. 15
Keyword [en]
Mobile phones, Cell phones, User study, Seamfulness, Multi-functionality
National Category
Information Systems
Research subject
Man-Machine-Interaction (MMI)
URN: urn:nbn:se:su:diva-132848DOI: 10.1007/s00779-010-0342-4OAI: diva2:955402
Available from: 2016-08-25 Created: 2016-08-25 Last updated: 2016-08-25

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