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  • 1. Boström, Magnus
    et al.
    Micheletti, Michele
    Stockholm University, Faculty of Social Sciences, Department of Political Science.
    Introducing the Sustainability Challenge of Textiles and Clothing2016In: Journal of Consumer Policy, ISSN 0168-7034, E-ISSN 1573-0700, Vol. 39, no 4, p. 367-375Article in journal (Refereed)
  • 2.
    Wikström, Solveig
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Another Look at Consumer Dissatisfaction as a Measure of Market Performance1983In: Journal of Consumer Policy, ISSN 0168-7034, E-ISSN 1573-0700, Vol. 6, p. 19-35Article in journal (Refereed)
    Abstract [en]

    In this article consumer dissatisfaction (CD) is explored in some depth on thebasis of cross-national data. Two issues are focused upon. First, what is behind the figuresindicating quite a lot of dissatisfaction? To what extent is CD affected by the quality ofgoods and services bought and present marketing practice, and to what extent by othervariables such as social and cultural characteristics of the consumers? Second, what arethe basic differences in the perception of CD between consumers themselves and their"ombudsmen"?

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