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  • 1.
    Hao, Yuqigue
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Juell-Skielse, Gustaf
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Cloud ERP development process model from the perspective of user organizations2012In: Advances in Enterprise Information Systems II: Proceedings of the 5th International Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2011, Taylor & Francis Group, 2012, no 1, 407-428 p.Conference paper (Refereed)
  • 2.
    Iqbal, Usma
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Juell-Skielse, Gustaf
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Cloud ERP implementation challenges: A study based on ERP life cycle model2012In: Advances in Enterprise Information Systems II, CRC Press , 2012, no 1, 389-405 p.Conference paper (Other academic)
  • 3.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Core Aspects for Value Co-Creation in Public Sector2015In: AMCIS 2015 Proceedings, Association for Information Systems, 2015Conference paper (Refereed)
    Abstract [en]

    There is a great potential for creating public value by engaging and getting citizens to collaborate together with governments in public activities. E-government and open government enable citizens and governments to collaborate and (co)-create value that benefit both parties, but there are factors inhibiting value to be co-created and realized in the public sector. Research on value co-creation has been mainly focused on the private sector and on positive outcomes and hence it is not enough knowledge of how to make value co-creation successful in the public sector. Drawing from previous research and data gathered during the design of open government services in two different research projects in Sweden, this research proposes core aspects for public value co-creation and identifies inhibitors for its realization. This paper thereby expands the knowledge on value co-creation and depicts that public value co-creation connects the fields of value co-creation, e-government and open government.

  • 4.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Government 2.0 Challenges in Swedish Public Sector2013In: eChallenges e-2013 Conference Proceedings / [ed] Paul Cunningham, Miriam Cunningham, International Information Management Corporation Limited, 2013Conference paper (Refereed)
    Abstract [en]

    This paper reports from a citizen-sourcing project carried out in Sweden. It reveals and describes government 2.0 challenges discovered during the development of a mobile citizen sourcing solution called Munizapp. Munizapp is a fully integrated mobile complaint and problem reporting system that enables citizens to report issues to municipalities and municipalities to send back status updates and replies to citizens. It becomes clear that there are several challenges hindering municipalities in adopting and utilizing government 2.0. The challenges are related to earlier identified e-government challenges and it is thereby revealed that municipalities in Sweden are still struggling with challenges emphasised several years ago. By highlighting challenges that need to be addressed to utilize the full potential of government 2.0 this paper contributes to both practice and research within e-government.

  • 5.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Process Management Challenges in Swedish Public Sector: a Bottom Up Initiative2013In: Electronic Government: 12th IFIPWG 8.5 International Conference, EGOV 2013 Koblenz, Germany, September 16-19, 2013. Proceedings / [ed] Maria A. Wimmer, Marijn Janssen, Hans J. Scholl, Springer Berlin/Heidelberg, 2013, 212-223 p.Conference paper (Refereed)
    Abstract [en]

    Public administration is under pressure to work more effectively and increase effectiveness with regards to internal administrative processes as well as level of service towards citizens. This paper identifies process management challenges encountered in Swedish municipalities and provides concrete examples of consequences of these challenges by using a bottom up approach. It is done by using a common public service process and a mobile solution as platform for discussions with municipal officials working with the process. To categorise the challenges they are grouped into six core categories of business process management, which provide a picture of challenges that municipalities face today. Results show that Swedish municipalities face challenges in all categories and that it was not possible to design a generic process for the analysed service. To initiate work with improving process maturity in local governments the bottom up approach used was found successful.

  • 6.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden2016In: Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016) / [ed] Tung X. Bui, Ralph H. Sprague, Jr., IEEE Computer Society, 2016, 2687-2696 p.Conference paper (Refereed)
    Abstract [en]

    This paper investigates a complex collaborative e-government initiative in Sweden using Boundary Object theory. 22 Swedish authorities have a joint mission to create a shared submission function to facilitate the communication and collaboration between numerous stakeholders such as forest owners, businesses and several other state-and local authorities. A case study approach is used where data is collected through in-depth interviews with different stakeholders, document studies and one focus group with project managers. Four boundary objects are identified: project, shared submission function, effects analysis and appropriation direction.  By analyzing these four we describe how boundary objects are used to facilitate collaboration within an open government ecosystem.

  • 7.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Nilsson, Andreas
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Designing an m-government solution: enabling collaboration through citizen sourcing2016In: Proceedings of the European Conference on Information Systems (ECIS 2016), Association for Information Systems, 2016Conference paper (Refereed)
    Abstract [en]

    By combining openness with m-government, OECD and the research community envisage benefits, and action is called for within this field.  The objective of this paper is to answer these calls and address the research question How to design a citizen-sourcing m-government solution to facilitate collaboration between governments and citizens? An instantiation of a complaint and problem management solution is designed and evaluated using design science. The solution (named Munizapp) comprises a mobile application (app) and an integration platform (ePlatform). The app is the front-end for citizens, enabling them to report complaints and problems to municipalities. The ePlatform facilitates seamless two-way communication between the app and back-end case management system in municipalities. Different evaluation activities have been carried out that proved the enabling features of the solution for facilitating collaboration. Usability evaluation and knowledge gained through the research process provides new knowledge to citizen sourcing and e government theory. One example is the need to expand citizen sourcing frameworks to also include stakeholders other than citizens and governments as well as the need to explicate value co-creation between all stakeholders touched by the solution. The paper ends with suggestion for future research that focus on stakeholder analysis and value co-creation.

  • 8.
    Lönn, Carl-Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Wohed, Petia
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Juell-Skielse, Gustaf
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Configurable Process Models for the Swedish Public Sector2012In: Advanced Information Systems Engineering: 24th International Conference, CAiSE 2012, Gdansk, Poland, June 25-29, 2012. Proceedings, Springer Berlin/Heidelberg, 2012, 190-205 p.Conference paper (Refereed)
    Abstract [en]

    Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.

  • 9. Magnusson, Johan
    et al.
    Enquist, Håkan
    Juell-Skielse, Gustaf
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models2012In: Journal of Service Science and Management, ISSN 1940-9893, Vol. 5, no 1, 70-76 p.Article in journal (Refereed)
    Abstract [en]

    With a shift in the architecture for the design and delivery of information systems (IS), new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise-wide information systems will be delivered by a business model dominated by services rather than by on-site installations. This paper reports on a research project conducted between 2009 and 2011 that involved case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. Using a business model ontology, 10 case studies in the Swedish ERP market were conducted and analyzed. After constructing generic business models that explain two types of vendors in the market—the Incumbents (the traditional ERP vendors) and the Challengers (the new SaaS ERP vendors)—a discussion follows, based on institutional logic, which examines how these two groups of vendors adapt the dominant institutional logic. As the results show, both vendor groups hybridize their business models using the other’s institutional logic. At the same time, the vendors differentiate themselves as they try to establish the dominance of their own logic.

  • 10.
    Saeed, Imran
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Juell-Skielse, Gustaf
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Cloud enterprise resource planning adoption: Motives & barriers2012In: Advances in Enterprise Information Systems II, CRC Press , 2012, no 1, 429-434 p.Conference paper (Other academic)
  • 11.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government2017Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    E-government services in the form of information systems (IS) artifacts create a new arena for co-creation that governments aim to leverage. Design of and knowledge about IS artifacts in value co-creation in e-government can thereby be considered valuable for the future development of e-government. How IS artifacts are used in value co-creation and co-destruction and how the artifacts are developed is however not well understood.

    This thesis addresses the problem of how to design for and understand value co-creation in e-government. To address the problem stated, three research questions are posed. (i) How can IS artifacts be designed to enable value co-creation in e-government and what aspects can inhibit value being co-created through the designed artifacts? (ii) How can boundary object theory facilitate the understanding of IS artifacts used in value co-creation and co-destruction in e-government? (iii) How can retrospectives in design science contribute to research on value co-creation in e-government?

    Two artifacts in the form of instantiations are designed and evaluated. Design science research methodology is used in two different projects at Swedish municipalities. Secondary analysis is used to identify aspects that inhibit value being co-created through the designed IS artifacts. From these inhibitors, core aspects for public value co-creation are derived. Thereafter, this thesis delves further into how IS artifacts are used in collaborations between citizens, private businesses, and government agencies in order to co-create value. Two case studies are carried out at Swedish government agencies and sociomaterial boundary object theory is used to enhance understanding. The thesis research process ends with a retrospective evaluation of the performed research, using critical realism as its philosophical foundation and guidance.

    The result includes one configurable process model that enables value co-creation by facilitating shared understanding between collaborating parties; one mobile service that enables value co-creation through citizen sourcing; aspects that inhibit the realization of co-created value; and four core aspects that need to be considered when designing artifacts for value co-creation. That IS artifacts can be regarded as boundary objects when you aim to study and understand value co-creation and co-destruction between communities in e-government. Descriptions of how IS artifacts, viewed as sociomaterial boundary objects, are used in value co-creation processes between governments, citizens, and businesses and outcomes in terms of value co-creation and co-destruction. The benefit of performing critical realism-guided retrospectives in design science in order to complement prescriptive knowledge with explanatory and critical knowledge is motivated. It is showed that the design of artifacts generates knowledge through the design efforts, regardless of whether they also yield utility.

    This thesis contributes to e-government research and practice with knowledge on how to design artifacts that enable value co-creation. Establishes sociomaterial boundary object theory as a theoretical lens that offers a tool to evaluate and design IS artifacts that enable value co-creation and with knowledge on how IS artifacts are used in value co-creation. The thesis also motivates the usefulness of retrospective evaluation in design science. Suggestions for future research include further developing design science retrospectives. 

  • 12.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Re-Visiting IS Design Science Artifacts: Making a Case for Critical Realism2017In: Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017), IEEE Computer Society, 2017Conference paper (Refereed)
    Abstract [en]

    In this paper critical realism is suggested as a suitable philosophical assumption to guide a separate, stand-alone retrospective evaluation of design science projects and artifacts. A main contribution of the paper is to argue that knowledge can be gained in retrospective evaluations of design science projects regardless of the success or nonsuccess of the project itself. Thereby, retrospective evaluation complements current evaluations that are mostly means-end focused. The argumentation is supported through re-visiting two e-government design science projects, which can be considered both as failures and successes depending on the framing. Critical realism puts focus on knowing through making and widens the use of design science in areas where utility is not the main goal. Future research should focus on providing more details on how a critical realism retrospective in design science should be carried out.

  • 13.
    Uppström, Elin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation2014Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    The engagement of citizens in governmental actives is the future of publicsector reforms. The private sector has already started to leverage onlinetechnology to innovate and to reinvent businesses. The move towards servicesexchange instead of goods exchange is making producers, providersand users cooperate to recognize and exploit value co-creation opportunities.The degree to which collective intelligence is leveraged could be correlatedto the value an initiative generates in the public sector. Thereby open governmentimplies a focus on value co-creation in the public sector. This thesisargues that an important purpose of opening up governments towards citizensand private business is to leverage the potential of value co-creation in asimilar fashion to that already being explored in the private sector. To explorethis phenomenon this thesis addresses the following research question:How can local government use IT services to become more open and leveragethe potential of public value co-creation?Utilizing a design science approach with interpretive philosophical assumptions,the thesis contributes to knowledge on open government and value cocreationby designing artifacts that support open government in the form ofe- and m-services. It also investigates inhibitors of public value co-creationthat may arise from the design of the artifacts.

  • 14.
    Uppström, Elin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Lönn, Carl-Mikael
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Success and Failure in E-government: Explaining Value Co-creation using Boundary Object TheoryManuscript (preprint) (Other academic)
    Abstract [en]

    The main objective of this article is to contribute to the understanding of e-government collaboration and value co-creation and co-destruction through information systems (IS) artifacts. This aim is achieved through case study research, investigating collaborations between the Swedish Forest Agency (SFA) and external communities, that aims to co-create value. This collaboration is enabled through an IS environment that has been in use for several years and which comprise two different IS artifacts: one is used in collaboration between the SFA and forest businesses; the other for collaboration between the SFA and private forest owners. 

    Sociomaterial boundary object theory is used to analyze the case. Critical realism is used as a philosophical foundation to investigate the interplay between technological and social aspects in the IS-enabled co-creation processes, i.e., the collaborations. The purpose of this article is therefore to analyze the co-creation processes enabled through the IS artifacts (viewed as boundary objects) and consider to what outcomes, in terms of value co-creation and co-destruction, the collaborations afford.

    The results show that value is both co-created and co-destructed in the processes. One of the co-creation processes clearly yields economic benefits for the involved communities. In the other process, co-creation and co-destruction outcomes are more difficult to define, despite this, the IS artifact used in this process receives more attention and resources. Main conclusions include: (i) that it becomes challenging to define value co-creation and co-destruction when the boundaries between the collaborating communities become more complex; (ii) more complex boundaries require more complex IS artifacts to collaborate; and (iii) the risk of co-destruction outcomes increases with that same complexity. Thereby, challenges of using IS artifacts to co-create value with heterogeneous communities, such as citizens, is explained. Finally, sociomaterial boundary objects are established as a suitable theoretical lens for studying value co-creation through IS artifacts in the public sector. 

  • 15.
    Uppström, Elin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Lönn, Carl-Mikael
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Promise of a Crowd2013In: AMCIS 2013 Proceedings, Association for Information Systems, 2013Conference paper (Refereed)
    Abstract [en]

    This paper presents an evaluation of a mobile complaint and problem-reporting solution made for Swedish municipalities and their citizens. The evaluation is made through a government 2.0 framework to assess the appropriateness of the initiative as a citizen-sourcing solution. The research approach consists of a secondary analysis of empirical data. The researchers have been active participants in gathering the data for the secondary analysis. The results show that although the promise of the crowd is very prominent in the technical platform, municipalities are not prepared to fully utilize the citizen-sourcing solution. The main contribution for research is a widening of the body of knowledge regarding citizen-sourcing by an empirical application of a previously developed theoretical citizen-sourcing framework. The paper contributes to society and practice through highlighting difficulties that can be expected when realizing the promise of the crowd.

  • 16.
    Uppström, Elin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Lönn, Carl-Mikael
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Hoffsten, Madeleine
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Thorström, Joakim
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    New Implications for Customization of ERP Systems2015In: Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS 2015) / [ed] Tung X. Bui, Ralph H. Sprague, Jr. Los Alamitos,, IEEE Computer Society, 2015, 4220-4229 p.Conference paper (Refereed)
    Abstract [en]

    Enterprise Resource Planning (ERP) Systems are standardized software packages intended to support the majority or all of an organization's processes. Customization of an ERP system is usually required to achieve fit between system and business processes of an organization. Customization options ranges from setting parameters in the system to developing new functionality by modifying source code. Models describing customization options are a decade old. Since then, the trend is for ERP systems to become more flexible. The feasibility of customization is facilitated and new options for customization are made available. Through in depth interviews, this research identifies a need for revising existing models. Presents necessary changes and proposes new customization options that should be included in a new model. There is also a need for customization models for different types of ERP systems. This paper therefore also contributes with describing how customization of cloud ERP relates to existing models.

  • 17.
    Uppström, Elin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Nilsson, Andreas
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Modeling IT-mediated value encounters between citizens and local government2012Conference paper (Refereed)
    Abstract [en]

    Cocreation of value in inter-organizational contexts is an increasingly common phenomenon. There is a lack of empirically grounded research regarding value cocreation in social contexts where meetings are mediated by IT. Through a case study of a e-government project, cocreation between citizens and local government is explored. The value encounter model is used as a tool for modeling cocreation. Results show that the model is able to capture significant cocreation activities, but miss some of the key values from the IT-system. The study recommends future research towards complementing the value encounter model with an “IT-object” and recommend investigating the Platform as a service field for inspiration.

1 - 17 of 17
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