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  • 1.
    Ahrne, Göran
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Brunsson, Nils
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Organizing organizations2007In: Organization, ISSN 1350-5084, E-ISSN 1461-7323, Vol. 14, no 5, p. 619-624Article in journal (Refereed)
  • 2.
    Alexius, Susanna
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden.
    Tamm Hallström, KristinaStockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden.
    Configuring Value Conflicts in Markets2014Collection (editor) (Other academic)
  • 3.
    Alexius, Susanna
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Value work in markets: configuring values, organizing markets2014In: Configuring Value Conflicts in Markets / [ed] Susanna Alexius, Kristina Tamm Hallström, Padstow: Edward Elgar Publishing, 2014, p. 1-21Chapter in book (Other academic)
  • 4. Boström, Magnus
    et al.
    Casula Vifell, Åsa
    Klintman, Mikael
    Soneryd, Linda
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Thedvall, Renita
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Social Sustainability Requires Social Sustainability Procedural Prerequisites for Reaching Substantive Goals2015In: Nature and Culture, ISSN 1558-6073, E-ISSN 1558-5468, Vol. 10, no 2, p. 131-156Article in journal (Refereed)
    Abstract [en]

    The synergies and trade-offs between the various dimensions of sustainable development are attracting a rising scholarly attention. Departing from the scholarly debate, this article focuses on internal relationships within social sustainability. Our key claim is that it is difficult to strengthen substantive social sustainability goals unless there are key elements of social sustainability contained in the very procedures intended to work toward sustainability. Our analysis, informed by an organizing perspective, is based on a set of case studies on multi-stakeholder transnational sustainability projects (sustainability standards). This article explores six challenges related to the achievement of such procedures that can facilitate substantive social sustainability. Three of these concern the formulation of standards and policies, and three the implementation of standards and policies. To achieve substantive social sustainability procedures must be set in motion with abilities to take hold of people's concerns, frames, resources, as well as existing relevant institutions and infrastructures.

  • 5. Boström, Magnus
    et al.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm.
    Global multi-stakeholder standard setters: how fragile are they?2013In: Journal of Global Ethics, ISSN 1744-9626, E-ISSN 1744-9634, Vol. 9, no 1, p. 93-110Article in journal (Other academic)
    Abstract [en]

    Worldwide we see the rise of new non-state, ‘multi-stakeholder’ organizations setting standards for socially and environmentally responsible practices. A multi-stakeholder organization builds on the idea of assembling actors from diverse societal spheres into one rule-setting process, thereby combining their resources, competences, and experiences. These processes also allow competing interests to negotiate and deliberate about their different concerns in global political and ethical matters. This paper analyzes multi-stakeholder dynamics within three global standard setters: the Forest Stewardship Council, the Marine Stewardship Council, and the work of the International Organization for Standardization on social responsibility (ISO 26000). Although the multi-stakeholder organizational form facilitates the establishment of transnational non-state authority, this very structure could also result in fragility. The key aim of this paper is to elaborate on this fragility with specific focus on how participatory aspects within a multi-stakeholder context both contribute to and destabilize the authority of the multi-stakeholder organization. The paper contributes theoretically to current discussions about transnational governance in the making, and more specifically it adds nuance to the discussion about the fragility of non-state authority as well as a critical perspective to the literature on multi-stakeholder arrangements.

  • 6.
    Brunsson, Nils
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Alexius, Susanna
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Andersson, Catrin
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Aspers, Patrik
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Garsten, Christina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Erlandsson, Magnus
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Strandqvist, Kristoffer
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Sundström, Göran
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Att organisera marknader: Slutrapport från ett forskningsprogram2015Report (Other academic)
  • 7.
    Brunsson, Nils
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Hur vet du att björnen inte är farlig?2014In: Alla dessa marknader: RJ:s årsbok 2014/2015 / [ed] Jenny Björkman, Björn Fjæstad & Susanna Alexius, Göteborg: Makadam Förlag, 2014, p. 65-74Chapter in book (Other academic)
  • 8.
    Brunsson, Nils
    et al.
    Uppsala Universitet, Företagsekonomiska Institutionen.
    Gustafsson, Ingrid
    Förvaltningshögskolan, Göteborgs Universitet.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Organizing for trust in Markets : On certification, markets and organization2012Conference paper (Other academic)
    Abstract [en]

    This paper reports from a research project on certification as an important mechanism for global order in contemporary society. The project is based on an interest in how and why the practice of certification arises and how it develops. However, the kind of certification that we have investigated proved to be a phenomenon with a complex context, and in order to understand the development of certification practices, that context has to be understood as well. Certification proved to be closely connected to issues of market construction, market organization and trust in markets and organizations – and those issues will be touched upon as well.

  • 9.
    Dahl, Matilda
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Sundström, Göran
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm University, Faculty of Social Sciences, Department of Political Science.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Organizing for trust: Analyzing markets as partially organized2014Conference paper (Other academic)
  • 10.
    Grafström, Maria
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Hierarchisation and fuzziness: The power of interlinked categories in urban planning2016Conference paper (Refereed)
    Abstract [en]

    In this paper we ask how categories enable and constrain action in complex and long-term processes of municipal urban planning. Whereas previous studies to a large extent have focused on the conditions for corporations and their products, we develop theoretical insights about categorisation from the more scarcely investigated empirical context of the public sector. By an in-depth investigation of how the Swedish municipality of Varberg managed and organized large, complex urban planning changes, we show how two significantly different but closely interlinked categories simultaneously enabled and limited the scope and focus of these large-scale changes. More specifically we identify two distinct categories – one “project category” used to organize the specific urban planning process, and one “vision category” developed to govern the municipality as a whole – and explore how they influence one another and how they both individually and together shape the focus and scope of the change process. Through these two categories the complex and long-term planning is made sense of and is given structure and steerage in terms of both generative capabilities and constraints. The findings of the study of Varberg open up for further reflections about how categorisation creates power and action capabilities and its implications on democratic processes. Organisational categories, when they are taken on-board, are often perceived as natural and neutral and are valued because they decrease “noise” and give impetus for municipal development. Our study shows the need to also ask questions about what are sorted out and excluded through such processes of categorisations and what actor groups in society may not be allowed to make their voices heard and to influence such change processes.

  • 11.
    Grafström, Maria
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Värdeladdad organisering: kategoriers betydelse för stadsutvecklingsarbete2016Report (Other academic)
    Abstract [en]

    The topic of this report is the organising of on-going urban developments taking place within the municipality of Varberg. Large, public initiatives on urban planning often run over long time periods, involve multiple actors in society, and are characterised by uncertainty and lack of information. With the help of organisation theory on social categories we show how room for manoeuvre and conditions for activity are created in the on-going developments in Varberg. Our analysis highlights in particular two categories that are governing the urban planning of the municipality: (a) three change processes are organised into one single “City development project” and (b) the overarching governance is articulated through a vision statement for the municipality to become the creative centre of the west coast in year 2025. Categories play a dual role as they both enable and constrain organizational as well as individual behaviour. More specifically, the study shows how some projects, such as the sub-project about the new residential neighbourhood West Port (Västerport) by the sea, and some ideas, such as the assumption that urban development leads creativity are highlighted and prioritised as a consequence of the categories identified. However, the study also reveals how, simultaneously, other projects and issues are downplayed or remain in the background. The findings of the study of Varberg open up for further reflections about democratic implications of the use of organisational categories, that often, when they are taken on-board, are perceived as natural and neutral, are valued because they decrease “noise” and give impetus for municipal development. Another side of the use of categories, however, is about what questions, issues and perspectives that are sorted out and excluded through such processes of categorisations and what actor groups in society are not allowed to make their voices heard and to influence such change processes.

  • 12. Gustafsson, Ingrid
    et al.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Ackreditering2013In: Uppdrag offentlig granskning / [ed] Vicki Johansson, Lena Lindgren, Lund: Studentlitteratur, 2013, p. 107-125Chapter in book (Other academic)
  • 13.
    Gustafsson, Ingrid
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Constructing authority in transnational governance: rationality, hierarchy and state involvement in the world of certification standards.2014Conference paper (Other academic)
  • 14.
    Gustafsson, Ingrid
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Constructing authority in transnational governance – rationality, hierarchy and state involvement in the world of certifications.2014Conference paper (Other academic)
    Abstract [en]

    The article explores the construction of authority in transnational governance by empirically focusing on accreditation of certification practices. Two case studies are presented: a) a historical account of an organic labeling scheme in Sweden that illustrates a shift from accreditation conducted by an NGO, to a state-run accreditation system developed by the EU, and b) an account of the organization of the highly authoritative EU accreditation system, to explain the somewhat unexpected shift identified in the first case. We argue that authority is derived from the way the EU system is organized – resembling a rational bureaucracy and thus based on rational authority. Based on our findings, we discuss three organizing principles that together contribute to its construction: the shaping of seemingly neutral agents; the creation of exclusiveness and monopolization of concepts; and promoting representations of a hierarchical and rationally organized system. From the study of authority construction within the EU context it becomes obvious that public authorities can be key players in ways that have not been recognized before.

  • 15.
    Gustafsson, Ingrid
    et al.
    Förvaltningshögskolan, Göteborgs Universitet.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Den paradoxala certifieringen2012In: Vem i hela världen kan man lita på?: förtroende i teori och praktik / [ed] Marta Reuter, Filip Wijkström och Bengt Kristensson Uggla, Lund: Studentlitteratur, 2012, 1Chapter in book (Other academic)
  • 16.
    Gustafsson, Ingrid
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm.
    The Certification Paradox: monitoring as a solution and a problem2013In: Trust and organizations: confidence across borders / [ed] Marta Reuter, Filip Wijkström and Bengt Kristensson Uggla, New York: Palgrave Macmillan, 2013, p. 91-139Chapter in book (Other academic)
  • 17.
    Gustafsson, Ingrid
    et al.
    Förvaltningshögskolan, Göteborgs Universitet.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Unpacking the certification revolution – the construction of legitimacy2012Conference paper (Other academic)
  • 18.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, School of Business.
    Mårtensson Hansson, Maria
    Stockholm University, Faculty of Social Sciences, School of Business.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm.
    Management accounting and control practices within a public organization: reinforcing NPM or starting anew2013In: 22nd Nordic Academy of management conference held at University of Iceland Reykjavík, 21-23 August, 2013: Final Program and Abstracts : NFF 2013 On Practice and Knowledge Eruptions, 2013, p. 131-131Conference paper (Other academic)
  • 19.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Controllerrollen i Försäkringskassans nya styrning2015Report (Other academic)
  • 20.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm, Sverige.
    Identifiering av parallella styrmodeller och deras olikheter: En studie av styrningens komplexitet2014Report (Refereed)
    Abstract [en]

    The Swedish Social Insurance Agency is an authority which in recent years has undergone a number of large-scale reorganizations and attempts to change and improve its management. The size of the authority’s activities and the variety of the demands that are made on this authority, make the management complex. The purpose of this report is to contribute with knowledge of the complexity of management accounting and control within Swedish public sector, based on the example of the Swedish Social Insurance Agency. We ask ourselves three questions: Which management models does the Swedish Social Insurance Agency work with? On which fundamental assumptions are different management accounting and control models based? How do these models relate to each other on a conceptual level? Through the description of the Swedish The Swedish Social Insurance Agency, we can in our analysis identify three management accounting and control models that are used in parallel, that are based on partly different fundamental assumptions. In the discussion, we problematize the similarities and differences of the models and the consequences for management accounting and control prerequisites.

  • 21.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden.
    Management accounting and control practices within a public organization: Reinforcing NPM or starting anew2014Conference paper (Refereed)
    Abstract [en]

    This paper aims to contribute to the understanding of NPM’s aftermath. During the past few decades NPM has been highly influential on management accounting and control practices in the public sector around the world. As an unintended consequence in some public organizations, management accounting and control has become characterized by a strict command and control practice where e.g. attempts to decentralize have paradoxically led to increased centralized control and where focus on efficiency and results has resulted in detailed performance measurements. Some even argue that NPM is the 21st century’s version of scientific management. However, NPM has more recently been challenged and alternatives have been suggested. Thus, different values as well as softer management accounting and control practices have been proposed. Based on a study of management accounting and control practices in the Swedish Social Insurance Agency, this paper analyzes whether the agency’s Lean reform is just a lip-service to show that it is doing something to take action against negative consequences of previous NPM reforms – thus a continuation of NPM – or/and something new, a discontinuation of NPM.

  • 22.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Managing street-level bureaucrats in the aftermath of NPM: The every day life and work of case workers at the Swedish Social Insurance Agency2015Conference paper (Refereed)
    Abstract [en]

    The paper aims to contribute to the understanding of NPM's aftermath. During the last decades, NPM has been highly influential of management accounting and control practices in the public sector around the world. As an unintended consequence, management accounting and control has become a command and control driven practice where attempts to decentralize and to empower have paradoxically lead to increased centralized control and disempowerment because the focus on efficiency and results has resulted in detailed performance measurement.

    In this paper we account for a case study of the Swedish Social Insurance Agency (SIA) that has been undertaking a major management accounting and control reform since 2012 in order to curb the unexpected consequences of previous NPM reforms. The study focuses on street-level bureaucrats and is based on 30 semi-structured interviews, of mainly case-workers, that were conducted in 2014. The interest in the work conducted by street-level bureaucrats dates back to the 1980s with Lipsky's seminal work based on studies undertaken at the very birth of NPM. Now, 30 years later, a new crossroad can be identified, where the ideals of NPM are challenged, which makes it relevant to return to this practice. The paper discusses how the everyday life and work of the case-workers has changed in response to the management accounting and control changes that have taken place at the agency.

  • 23.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    New Public Management: På jakt efter den perfekta styrningen2013In: Företagsekonomin och samhället / [ed] Hans Hasselbladh, Mikael Holmqvist, Lund: Studentlitteratur AB, 2013, p. 107-140Chapter in book (Refereed)
    Abstract [sv]

    Kapitlet baseras huvudsakligen på en kvalitativ intervjustudie som inkluderar representanter från den högsta ledningen i Försäkringskassan och deras perspektiv på hur myndigheten organiserar och implementerar sin verksamhetsstyrning. Den frågeställning som kapitlet utgår ifrån är: hur är styrningen i Försäkringskassan organiserad och vilka oavsedda konsekvenser kan identifieras av pågående verksamhetsstyrningsförsök? I analysen identifieras oavsedda konsekvenser som uppstår till följd av hur verksamhetsstyrningen organiseras i en komplex organisatorisk kontext som karaktäriseras av två parallella och delvis motstridiga styrlogiker. Dessa styrlogiker diskuteras sedan utifrån New Public Management. 

  • 24.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    När handläggaren blev teammedlem: Om autonomi, lärande och styrning i Försäkringskassan2015Report (Other academic)
    Abstract [en]

    Turning the case worker into a team member – autonomy, learning and management control in the Swedish Social Insurance Agency

    The Swedish Social Insurance Inspectorate (Inspektionen för social- försäkringen, ISF) is an independent supervisory agency for the Swedish social insurance system. The objectives of the agencyare to strengthen compliance with legislation and other statutes, and to improve the efficiency of the social insurance system through system supervision and efficiency analysis and evaluation.

    The ISF’s work is mainly conducted on a project basis and is commissioned by the Government or initiated autonomously by the agency. This report has been initiated by the agency.

    This report discusses the management control of the Social Insurance Agency and more specifically how case-workers in the agency perceive and are affected by a new way of organizing the management and control of case-work. As part of a larger lean reform initiative, which started in 2012, case-workers were re-organized into teams. The idea behind this management control reform was to reduce formal control, which previously was based on extensive hierarchical, rule-based and result-based management characterized by detailed quantitative targets and measures. The core idea and objective behind this management control reform was to increasethe Social Insurance Agency’s customer trust base. The introductionof a team-based approach can thus be seen as an attempt by the Social Insurance Agency to control by creating a new organizational category for employees – the team. Teams were, moreover, introduced in order to allow for more flexibility to adjust to customer needs by providing employees with a higher degree of freedom to plan and manage their own work.

  • 25.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Teamed up, not teaming up: Downsourcing responsibility through lean teams2015Conference paper (Refereed)
  • 26.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting. Linnaeus University, Sweden.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    The development of the management accountant’s role revisited: an example from the Swedish Social Insurance Agency2018In: Financial Accountability and Management, ISSN 0267-4424, E-ISSN 1468-0408Article in journal (Refereed)
    Abstract [en]

    This study traces the development of the management accountant (MA) role at the Swedish Social Insurance Agency (SIA). In 2012, the agency began a reformation by implementing the Lean management system in hopes of increasing customer trust. The results of this study show that the authority of the MA rests on decentralisation and the proximity of MAs to managers, as previous research has shown, and more specifically on a definitional and a moral prerogative that may or may not be awarded to MAs enabling them to act as de facto managers. The study shows how the role of the SIA’s operative level MAs changed into a helpdesk function with the role of assisting other groups to help themselves, in this case operative-level teams that had begun performing management accounting tasks. Thus, this study bears witness not to the expansion and hybridisation of existing MA roles, but to the reduction in authority and de-hybridisation of the MA role, from business partner to a pedagogical role on a consultative basis.

  • 27.
    Holmgren Caicedo, Mikael
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Mårtensson, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Business School, Accounting.
    När handläggaren blev teammedlem: om autonomi, lärande och styrning i Försäkringskassan2015Report (Other academic)
  • 28. Metzger, Jonathan
    et al.
    Soneryd, Linda
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden .
    ‘Power’ is that which remains to be explained: dispelling the ominous dark matter of critical planning studies2017In: Planning Theory, ISSN 1473-0952, E-ISSN 1741-3052, Vol. 16, no 2, p. 203-222Article in journal (Refereed)
    Abstract [en]

    The purpose of this article is to contribute to the development of new theoretical and methodological resources for analysing power dynamics in planning studies. Our overarching aim is to demystify the concept of ‘power’ and what it purports to be describing, making those practices grouped under this label more tangible and, hence, also more readily contestable. Investigating how the effects we label as power are produced, instead of using ‘power’ as an all- covering explanation of societal events, demands a conceptualization of power as the outcome of social processes rather than as a causal variable behind them. An empirical study of a referendum regarding a major urban development in a Swedish suburban municipality illustrates how strong assumptions regarding the dominance of, for example, pre-existing powerful actor-constellations or purely economic relations are not always very helpful, highlighting the need for more acute attentiveness to the micro-physics of power.

  • 29.
    Näslund, Lovisa
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Being everybody's accomplice: Trust and control in eco-labelling2017In: Trust in regulatory regimes / [ed] Frédérique Six, Koen Verhoest, Cheltenham: Edward Elgar Publishing, 2017, p. 145-180Chapter in book (Refereed)
    Abstract [en]

    In the chapter “Being everybody’s accomplice: trust and control in eco-labelling”, the focus is on regulatory regimes as intermediaries. Using case studies of three Swedish eco-labelling organizations (Good Environmental Choice, The Swan, and KRAV), the chapter studies how regulators, through the creation of impersonal system trust, are able to act as guardians of trust on globalized markets. In order to do so, they need to be credible as accomplices to both citizens and organizations (regulatees). Voluntary private regulators need to solve the paradox of appearing to distrust regulatees (in order to attain legitimacy as independent regulators), while simultaneously creating a trusting relationship with them (in order to enable a business relationship and ensure compliance). The studied labelling organizations use a combination of strategies to solve this dilemma. In terms of organizing, the different tasks necessary to create an eco-label are separated and decoupled. However, as it is not the act of monitoring itself that breeds distrust, but rather the attitude of distrust that it tends to signal, such organizational strategies need to be combined with sensegiving strategies, seen here in terms of three storylines, highlighting different aspects or interpretations of the regulatory regime, and aimed at different stakeholders. The chapter thus shows how the intermediary position of a regulatory actor allows it to act as a guardian of trust, but giving this chain of strangers legitimacy and authority, and ensuring compliance with its regulatory regime creates a dilemma that requires strategic sensegiving and organizing in order to be solved.

  • 30.
    Näslund, Lovisa
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    “I trust they’re checking”: the role of eco-labels in reducing consumer uncertainty2014Conference paper (Other academic)
    Abstract [en]

    This paper examines how uncertainty is resolved on complex markets with socially distant actors, and the role of trust in this resolution, through a qualitative study of the role of eco-labels on Swedish market of ecological consumer goods, and the attitudes of eco-friendly consumers. It is shown how eco-labels function as devices to resolve consumer uncertainty in three different ways: firstly, eco-labels are control organisations, who make up for the inability for the consumer to personally monitor or control the producers, by providing third-party certification. For consumers, however, the uncertainty resolution is based not on monitoring, but on trust, as eco-labels function as guardians of trust, and offer guarantees made trustworthy primarily by their values, and their independence from commercial actors. This system is thus able to create trust through a context of social relations. But the system also creates trust, and resolves uncertainty, in a third way, as the eco-labels through the store context where the consumer encounters them are transformed to signs, which are given meaning by their relation to other signs and environmental groups. Trust is therefore created not solely through social context, but also through semiotic context, by creating a physical, trustworthy sign of sustainable production. The study thus shows how the organisation of trust creation must draw on a semiotic as well as social context, in order to provide trust on mass markets, and furthermore how third-party certification bodies must function not only as guardians of trust, but also as creators of signs, if they are to be able to build consumer trust.

  • 31.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Kompletterande och konkurrerande expertis: en studie av planprocesser som arena för maktkamper mellan experter2015Report (Other academic)
    Abstract [en]

    The purpose of this paper is to present an empirical study of experts participating in municipal planning processes and how such experts work to influence the design and outcome of urban planning processes. The theoretical interest behind this research regards how power is created. The analysis is based on twelve interviews with officials representing different areas of expertise on urban planning in the Stockholm region. To approach the question of expert influence, Steven Lukes’ typology of three dimensions of power is used and specifically the second dimension – agenda-setting power – which is discussed in terms of what expert issues will be excluded from the public debate within urban planning processes, but also in terms of different ways of presenting and defining problems and solutions that enable certain issues to be included. In the analysis three organizational mechanisms are identified and discussed as expression of the second dimension of power: use of categorizations that rank; communication of representations and visualizations that rank through highlighting some aspects while hiding others; and engagement of political support through media attention and alliances with citizens. Through the use of the constructionist approach to power, combined with a focus on power resources beyond economic ones, the analysis contributes specifically to critical planning studies, but at a general level also to discussions about the organization and workings of public sector experts.

  • 32.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Medborgardialog som lösning och problem: en studie av organiseringen och genomförandet av ökad medborgardialog i Väsby Sjöstadsprocessen2015Report (Other academic)
  • 33.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Spirals of mistrust: The case of the Swedish eco-label KRAV2012Conference paper (Other academic)
    Abstract [en]

    In today’s society many consumer products, of various description, display labels claiming that production of the item is sustainable, environmentally friendly, ecological or fair to the people involved in producing it. Theoretically the research presented departs from a transnational governance perspective and tries to explain the increased use of certification and accreditation activities as a form of control used in connection to voluntary product labels. The analysis is based on a study of one of Sweden’s most used eco-labels – KRAV – that has the purpose of providing assurance towards consumers that food labeled by KRAV has been produced according to certain requirements on organic food. The specific question posed is How has KRAV organized its labeling scheme for consumers to trust that food with this label really is produced in “an environmentally friendly and ethical manner”? The study reveals that behind this label there is a growing bureaucracy of specialized controls performed by several interrelated organizations. This structure is designed to increase trust in the labeling scheme, although this organizational complexity may also lead to a dilution of responsibility towards consumers. In the analysis the dual character of control activities is discussed and used to explain the development of spirals of mistrust and escalating control structures. The paper concludes that although the articulated motive behind control is consumers’ mistrust and need for control, consumers and consumer voices are surprisingly absent in this development.

    The paper contributes to the literature on standardization and transnational governance by adding analytical tools about the so far understudied role of certification and aims to contribute to retailing research on branding. While there is a body of knowledge about how consumer decisions are affected by various branding strategies, we know less about the use and workings of sustainability, fair trade and eco-labels that can be seen a type of brand – how do such labels emerge and who are the actors involved in writing, promoting and controlling compliance with the requirements of such labels? In this paper it is argued that in order to understand the workings of labels in the context of market exchanges, one needs to include into the analysis the wider organizational context that channels the behaviors of actors into certain directions.

  • 34.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    The organization of stakeholder involvement in the practice of Swedish forest management2011Conference paper (Other academic)
  • 35.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm, Sverige.
    Väktare eller affärspartners? Certifieringsrevisorers dubbla roller2017In: Organisation & Samhälle, ISSN 2001-9114, E-ISSN 2002-0287, no 1Article in journal (Other (popular science, discussion, etc.))
  • 36.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Watchdog or business partner? The dual role of certification auditors2017In: The organization of the expert society / [ed] Staffan Furusten, Andreas Werr, New York: Routledge, 2017, p. 38-52Chapter in book (Other academic)
  • 37.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Adamsson, Emelie
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Den eskalerande organiseringen bakom skapandet av en trovärdig miljömärkning: exemplet Svanen2015Report (Other academic)
    Abstract [en]

    A challenge for eco-labeling organizations in general is to be perceived as credible in the role as an intermediary between, on the one hand, consumers and purchasers of eco-labeled products, and producers who sell these products, on the other. From the perspective of consumers and purchasers it is crucial that the eco-labeling organization is perceived as neutral and independent from the producers that pay to be audited in order to use the eco-label on their products. Thus, consumers expect eco-labeling organizations to prove their independence in their role as inspectors and gatekeepers of eco-friendly values. From a producer perspective it is also crucial that consumers percieve the eco-labels trustworthy and decisive for the customers’ purchasing decisions, however, it is also vital that the requirements of the eco-labeling organization are percieved relevant and that compliance with the criteria is viable at a reasonable cost. In turn, this means that eco-labeling organizations, that depend on having customers willing to pay a fee to be audited, also need to act in the role of a decent business partner. Given this fundamental dilemma facing eco-labeling organizations, the question raised in the report is: How do eco-labeling organizations handle this tension to become credible? The report presents a qualitative study conducted by the state-run eco-labeling organization Svanen (the Swan) which is one of the largest and most recognized labels in Sweden. The study included interviews with twelve people in and around Svanen’s business activities. In the analysis, four organizing mechanisms are proposed to explain the construction of the credibility of Svanen: the reference to the state mandate; the use of inclusiveness in the criteria development work; the separation of organizational functions; and the promotion of Svanen as a "modern actor". It is concluded that these organizing activities (mechanisms) have expanded over time in terms of coordination and control activities, which in turn have generated additional efforts of coordination and control, not only from within the organization but also involving external auditors. In other words, an escalating pattern of coordination and control activities is identified. The findings from this study is compared to the existing knowledge about the legitimacy and credibility in the context of labeling organizations and certification auditing activities.

  • 38.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Boström, Magnus
    Södertörns Högskola.
    Forest Stewardship Council2012In: The globalization reader / [ed] Frank J. Lechner and John Boli, Chichester: Wiley-Blackwell, 2012, 4, p. 471-476Chapter in book (Other academic)
  • 39.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Grafström, Maria
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Visioner som demokratiskt förändringsverktyg?2016Report (Other academic)
  • 40.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Förvaltningshögskolan, Göteborgs Universitet.
    Certifiering – förtroende till salu?2012In: Expertsamhällets organisering: Okunskapens triumf? / [ed] Staffan Furusten & Andreas Werr, Lund: Studentlitteratur, 2012, 1Chapter in book (Other academic)
  • 41.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Förvaltningshögskolan, Göteborgs Universitet.
    Företagande i en globalt reglerad omvärld2011In: Morgondagens industri: att sätta spelregler och flytta gränser / [ed] Ilinca Benson, Johnny Lind, Ebba Sjögren, Filip Wijkström, Lund: Studentlitteratur, 2011Chapter in book (Other academic)
  • 42.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Value-neutralizing in verification markets: organizing for independence through accreditation2014In: Configuring Value Conflicts in Markets / [ed] Alexius, Susanna & Tamm Hallström, Kristina, Padstow: Edward Elgar Publishing, 2014, p. 82-99Chapter in book (Other academic)
  • 43.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Alexius, Susanna
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Risk organizers in quest of authority: Organizing for impartiality in the markets of inspection and certification2011Conference paper (Other academic)
    Abstract [en]

    On the basis of two empirical cases (the market of motor vehicle inspection and the market of management certification) this paper analyses different strategies used to make these markets credible and trustworthy. The market actors are referred to as risk organizers and the strategies used as risk management strategies. These risk management strategies are undertaken both by the market actors themselves, and by state authorities and/or NGOs. Through different organizational solutions, authority for the verification activities is gained. Combining theories of the risk-society state, organizational analyses of standards as transnational regulations, with the critical literature on auditing, the paper explains how the expanding market of verifications such as vehicle inspection and management certification can appear stable and credible.

  • 44.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Gustafsson, Ingrid
    Alexius, Susanna
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Risk organizers in quest of authority: Organizing risks and risk prevention in the markets of inspection and certification2011Conference paper (Other academic)
    Abstract [en]

    On the basis of two empirical cases (the market of motor vehicle inspection and the market of management certification) this paper analyses different strategies used to make these markets credible and trustworthy. The market actors are referred to as risk organizers and the strategies used as risk management strategies. These risk management strategies are undertaken both by the market actors themselves, and by state authorities and/or NGO’s. Through different organizational solutions, authority for the verification activities is gained. Combining theories of market construction, organizational analyses of standards as transnational regulations, with the critical literature on audit, the paper explains how the expanding market of verifications such as vehicle inspection and management certification can appear stabile and credible.

  • 45.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm, Sweden.
    Gustafsson, Ingrid
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Svärdsten, Fredrik
    Stockholm University, Faculty of Social Sciences, Stockholm Business School.
    Opening the black box of distance within the context of auditing2017Conference paper (Other academic)
  • 46.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm, Sverige.
    Gustavsson, Martin
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm, Sverige.
    Legitimitet till salu: Ackreditering som sorteringsverktyg på den svenska certifieringsmarknaden 1970–20202017Conference paper (Other academic)
    Abstract [sv]

    Papret diskuterar hur en till stora delar privat granskningsapparat, med flera lager av granskare, växte fram när samhällsekonomin av- och omreglerades under 1980- o 1990-talen.

    Vilka produkter ska betraktas som tillräckligt passande för att säljas? Standardiserade prövningar av produkter – certifieringsgranskningar – har funnits länge. Prövningarna görs med referens till en standard, som specificerar hur exempelvis lastpallar, tryckkärl och ID-kort ska vara utformade för att bli godkända. Detta paper intresserar sig för en särskild typ av granskning som vuxit sig stark sedan slutet av 1980-talet. Det är en certifiering där fokus inte ligger på själva produkterna, utan i stället på organisationerna som tillverkar och/eller handlar med varor eller tjänster. Vilka företag ska betraktas som tillräckligt passande för att få vara verksamma på marknaden? I dessa fall görs certifieringen med hänvisning till en ledningssystemstandard (t.ex. ISO 9001) vilket i praktiken innebär att det som granskas är de dokumenterade målsättningarna och organisatoriska rutinerna som satts upp för att leda och organisera den granskade verksamheten. Idag har över en miljon organisationer i världen ett ISO 9001-certifikat. Det signalerar att en extern certifieringsrevisor har varit på plats på företagen och gjort årliga kontroller att ledningssystemet fungerar. Men, hur ska man kunna lita på väktarna? Vilka certifieringsorganisationer ska betraktas som tillräckligt passande för att få vara verksamma att granska företag på marknaden?

    En motsvarighet till den beslutade statusordning som hierarkiserar olika företag och verksamheter (certifierade vs ocertifierade) finns också för själva certifieringsbolagen. För att kunna lita på att den externa kontrollanten, certifieraren, i sitt granskningsarbete är neutral, kompetent och inte agerar i egenintressen, har ackreditering utvecklats. Genom årliga kontroller av en extern ackrediteringsrevisor undersöks om certifieringsbolagens ledningssystem är på plats och följs, en slags certifiering av certifieraren. Ackreditering är alltså en beslutad statusordning som hierarkiserar certifierarna: ackrediterade certifierare ställs mot icke-ackrediterade. Att det inte är ett okomplicerat system blixtbelyses av att ackrediteringsbranschen är upptagna med att jaga ”fejkrevisorer”, anarkistiska ”cowboys” som fortsätter att certifiera företag trots att de inte är ackrediterade.

    Många granskningsverksamheter som före 1980-talet organiserades i statlig regi, som bilprovning och hissbesiktning, har avreglerats i enlighet med rådande marknadsideal. Historiskt växte alltså den privat organiserade granskningsapparaten fram i det tomrum som uppstod när staten abdikerade från rollen som granskande reglerare av olika marknader. Den statliga om- och avregleringen födde fram mer reglering, men i form av en privat beslutad sådan. Certifieringsorganisationerna är nämligen oftast vinstdrivande företag, som säljer legitimitet till andra. Även sociala rörelser har dock varit en formerande kraft när certifieringsmarknaden har expanderat till nya områden (som exempelvis certifikat för hållbarhet, rättvisa, ekologi och hbtq etc.). Utvecklingen är dock inte otvetydig. I samband med att myndigheten Swedac år 1990 startade en ackrediteringsverksamhet för ledningssystemcertifiering trädde staten åter in som överstegranskare av de privata certifieringsföretagen (en beslutad statusordning) som granskar att privata företag följer olika ledningssystemstandarder (en annan beslutad statusordning). Texten lyfter fram strategier som används för att upprätthålla dessa konstruerade statusordningar, liksom strategier som kan skymtas hos företag som väljer alternativa vägar för att försöka legitimera verksamheten.

  • 47.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Näslund, Lovisa
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Kontroll och certifiering av produktmärkningar: organisering för förtroende2015Report (Other academic)
  • 48.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Handelshögskolan i Stockholm.
    Thedvall, Renita
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm University, Faculty of Social Sciences, Department of Social Anthropology.
    In search for empowerment: A qualitative study of a state agency and a municipal district introducing lean.2013In: 22nd Nordic Academy of management conference held at University of Iceland, Reykjavik, 21-23 August 2013: Final Program and Abstracts : NFF 2013 On Practice and Knowledge Eruptions, 2013, p. 131-131Conference paper (Other academic)
  • 49.
    Tamm Hallström, Kristina
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden.
    Thedvall, Renita
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Managing Administrative Reform through Language Work. Implementing Lean in Swedish Public Sector Organisations2015In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 19, no 2, p. 89-108Article in journal (Refereed)
    Abstract [en]

    The paper accounts for the early implementation of Lean in two Swedish public sector organisations justifying Lean as a remedy for the negative consequences of New Public Management (NPM). But is Lean radically different, or rather yet another NPM reform? We use a social constructivist approach and focus on the role of language in influencing employees’ minds and subjective perceptions, and thereby mobilising new patterns of governance. The concept of ‘language work’, comprising three organisational levels, is suggested for analysing the meaning and consequences of the Lean efforts studied. The analysis reveals that the first level of Lean language work largely mirrors typical NPM ideals, including entrepreneurship, empowerment and customer orientation. In contrast, there are more salient differences at the second level about labels used for organisational classifications having both empowering and disempowering effects on categorised people. At the third level of analysis targeting the day-to-day practice, we see a return of NPM performance measurement–oriented practices and their (often-unintended) consequences discussed in research on NPM reforms, although they surface in somewhat new ways, including communicative symbols and other linguistic expressions. The main contribution lies in the conceptualisation of language work widening the scope of the constitutive role of language to include the levels of political programmes and technologies of government as well as organisational classifications.

  • 50.
    Thedvall, Renita
    et al.
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE). Stockholm University, Faculty of Social Sciences, Department of Social Anthropology.
    Tamm Hallström, Kristina
    Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
    Engaging in classifications and standardizations: lean public management in public preschools and the social insurance agency in Sweden2013In: Called to Order: Classification, Enumeration and the Work of Policy / [ed] Cris Shore, Renita Thedvall, 2013Conference paper (Refereed)
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