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  • 1. Berzisa, Solvita
    et al.
    Bravos, George
    Cardona Gonzalez, Tania
    Czubayko, Ulrich
    Espana, Sergio
    Grabis, Janis
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Jokste, Lauma
    Kampars, Janis
    Koc, Hasan
    Kuhr, Jan-Christian
    Llorca, Carlos
    Loucopoulos, Pericles
    Juanes Pascual, Raul
    Pastor, Oscar
    Sandkuhl, Kurt
    Simic, Hrvoje
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Girome Valverde, Francisco
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Capability Driven Development: An Approach to Designing Digital Enterprises2015In: Business & Information Systems Engineering, ISSN 1867-0202, Vol. 57, no 1, p. 15-25Article in journal (Refereed)
    Abstract [en]

    The need for organizations to operate in changing environments is addressed by proposing an approach that integrates organizational development with information system (IS) development taking into account changes in the application context of the solution. This is referred to as Capability Driven Development (CDD). A meta-model representing business and IS designs consisting of goals, key performance indicators, capabilities, context and capability delivery patterns, is being proposed. The use of themeta-model is validated in three industrial case studies as part of an ongoing collaboration project, whereas one case is presented in the paper. Issues related to the use of the CDD approach, namely, CDD methodology and tool support are also discussed.

  • 2.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    CBILE - A Case-Based Immersive Learning Environment2018In: 2018 IEEE 22nd International Enterprise Distributed Object Computing Conference Workshops: Proceedings, IEEE Computer Society, 2018, p. 200-203Conference paper (Refereed)
    Abstract [en]

    CBILE is an immersive environment that supports Apprenticeship Simulation (AS) - a method for teaching/learning modeling skills in university education. AS is aimed at the students acquiring not only explicitly defined syntax and semantics of modeling languages, but also skills of analyzing various types of sources for obtaining information to build a model. AS is a kind of case-based learning that presents a case to the students using multimedia sources, such as recorded interviews and web-based sources. CBILE integrates all sources, simulated as well as real, to be used in the case in one place and connects them to the project tasks. The environment uses WordPress as an underlying platform for both integration and simulation of web sources.

  • 3.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    USING THE STRUCTURE OF TACIT KNOWING FOR ACQUIRING A HOLISTIC VIEW ON IS FIELD2018In: Proceedings of the 11th IADIS International Conference Information Systems 2018 / [ed] Miguel Baptista Nunes, Pedro Isaías, Philip Powell, IADIS Press, 2018, p. 19-26Conference paper (Refereed)
    Abstract [en]

    The paper considers the problem of students acquiring a holistic view on the IS discipline via a set of not explicitly connected subjects taught in disparate courses. The main idea is based on M. Polanyi's works on a structure of tacit knowing that can produce "a stereoscopic image from two separate pictures". The images that are used for creating a stereoscopic picture give different perspectives on the same reality, but they do not explicitly refer to each other, the 3-d picture is being created unconsciously by the human mind. This paper demonstrates that a connection between subjects can be created by using the same or tightly connected business cases in different courses that use case based learning combined with computer-based apprenticeship simulation. The paper discusses the main idea, the trial settings, and preliminary results.

  • 4.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kowalski, Stewart
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Reuse of Simulated Cases in Teaching Enterprise Modelling2015In: Advances in Conceptual Modeling: ER 2015 Workshops AHA, CMS, EMoV, MoBID, MORE-BI, MReBA, QMMQ, and SCME, Stockholm, Sweden, October 19-22, 2015, Proceedings / [ed] Manfred A.Jeusfeld, Kamalakar Karlapalem, Springer, 2015, p. 337-346Conference paper (Refereed)
    Abstract [en]

    Case-based teaching/learning is widely used in Information Systems (IS) education in general, and in teaching/learning modeling, in particular. A case presents to the students a real or imaginary business situation asking them to build a model of it, or showing how such model can be built. In situations where a business case is presented in a text form, reusing it as is, or with modification in the same or a different course does not constitute much of a problem. However, using textual description for presenting cases has drawbacks on its own, as it does not help the students to acquire the skills of dissecting analyzing and analyzing the reality when building a model. The latter can be better achieved when a case is presented in a multimedia form, e.g. recorded interviews, website of a company, etc. As the previous works of the same authors show, such case presentations gives the students better understanding of the essence of modeling, which is appreciated by the students. The dark side of the multimedia presentation is that such a case presentation requires more time to build compared to using a textual form, and it is not easy to change it. This paper is a preliminary inquiry into the problem of reusing of cases presented with the help of multimedia. It presents a conceptual model of the domain aimed at discussing the potential of reuse of the whole case or its parts, and concludes with considerations on reusability that need to be covered when building multimedia presentations of cases.

  • 5.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kowalski, Stewart
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Simulating apprenticeship using multimedia in higher education: A case from the information systems field2015In: Interactive Technology and Smart Education, ISSN 1741-5659, E-ISSN 1758-8510, Vol. 12, no 2, p. 137-154Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to report on a project aimed at using simulation for improving the quality of teaching and learning modeling skills. More specifically, the project goal was to facilitate the students to acquire skills of building models of organizational structure and behavior through analysis of internal and external documents, and interviews with employees and management. An important skill that practitioners in the information systems field need to possess is the skill of modeling information systems. The main problem with acquiring modeling skills is to learn how to extract knowledge from the unstructured reality of business life. Design/methodology/approach – To achieve the goal, a solution was introduced in the form of a computerized environment utilizing multimedia to simulate a case of an apprenticeship situation. The paper gives an overview of the problem that the solution addresses, presents the solution and reports on the trial completed in a first-year undergraduate course at Stockholm University. Findings – The results of the trial indicate that using rich multimedia along with a case-based learning approach did improve the overall performance of the students. It was also shown that both students’ and the teachers’ attitudes toward the solution were positive. Originality/value – The solution presented in this paper, using computer simulation in teaching/learning by focusing on an apprenticeship situation, can be reused by other university teachers, especially in the Information Systems discipline. This solution can thus be used in teaching, system design, requirements engineering, business analysis and other courses typical for information systems.

  • 6.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kowalski, Stewart
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Gjøvik University College, Norway.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Teaching Enterprise Modeling Based on Multi-media Simulation: A Pragmatic Approach2015In: E-Technologies: 6th International Conference, MCETECH 2015, Montréal, QC, Canada, May 12-15, 2015, Proceedings / [ed] Morad Benyoucef, Michael Weiss, Hafedh Mili, Springer, 2015, p. 239-254Conference paper (Refereed)
    Abstract [en]

    The paper addresses the problem of how university students can acquire enterprise modeling skills so that they can build high quality models of organizational structure and behavior in practical settings after their graduation. The best way of learning such skills is apprenticeship where the students follow a modeling master in a real business case. However, in a university classroom setting this is difficult to arrange, if even possible. Therefore, the paper suggests the use of a computer-based simulation as a good approximation to apprenticeship. Moreover, it suggests a pragmatic, low-cost approach making the idea accessible even for courses with a low budget. A business case is simulated by providing the students with multi-media information sources that are usually used by system or business analysts when building models. The sources consist of recorded interviews with the stakeholders, a web-site of the enterprise under investigation, internal protocols from management meetings, results of twitter search on the company name, etc. The paper presents practical guidelines on how to build such simulation based on a trial successfully completed at the Department of Computer and System Sciences at Stockholm University.

  • 7.
    Bider, Ilia
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kowalski, Stewart
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Technology Enhanced Learning of Modeling Skills in the Field of Information Systems2015In: IADIS international conference on information systems, 2015 / [ed] Miguel Baptista Nunes, Pedro Isaías and Philip Powell, IADIS Press, 2015, p. 121-128Conference paper (Refereed)
    Abstract [en]

    This paper reports on a project aimed at using simulation for improving the quality of teaching and learning in the field of Information Systems. More specifically, the project goal was facilitating the students to acquire skills of building models of organizational structure and behavior through analysis of internal and external documents, and interviewing employees and management. The solution tested in the project was a computerized environment utilizing multi-media to simulate a business case. The paper gives an overview of the problem that the solution addresses, presents the solution, and reports on a trial completed in a first year undergraduate course at Stockholm University. The results of the trial indicate that using rich multi-media along with a case based learning approach did improve the overall performance of the students. It was also shown that both students’ and the teachers’ attitude toward the solution was positive.

  • 8.
    Björck, Fredrik
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Cyber Resilience – Fundamentals for a Definition2015In: New Contributions in Information Systems and Technologies: Volume 1 / [ed] Alvaro Rocha, Ana Maria Correia, Sandor Costanzo, Luis Paulo Reis., Springer, 2015, p. 311-316Conference paper (Refereed)
    Abstract [en]

    This short paper examines the concept of cyber resilience from an organizational perspective. Cyber resilience is defined as “the ability to continuously deliver the intended outcome despite adverse cyber events”, and this definition is systematically described and justified. The fundamental building blocks of cyber resilience are identified and analyzed through the contrasting of cyber resilience against cybersecurity with regards to five central characteristics.

  • 9. Bravos, George
    et al.
    Gonzalez Cardona, Tania
    Czubayko, Ulrich
    Donath, Janet
    España, Sergio
    Grabis, Janis
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Jokste, Lauma
    Kampars, Janis
    Kuhr, Jan-Christian
    Loucopoulos, Pericles
    Juanes Pascual, Raul
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Valverde, Francisco
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Deliverable 1.2: Initial version of requirements specification for CDD2013Report (Other academic)
    Abstract [en]

    The CaaS project will elaborate the Capability Driven Development (CDD) approach that will allow digital enterprises to exploit the notion of 'capability' as a means of both designing for services and with services. This deliverable defines an initial set of requirements for CDD. These requirements are provided by the industrial partners through exploration of their use cases. The goal of this deliverable is to identify potential benefits that the CaaS approach could bring to the use cases as well the features to be included the CDD methodology. The requirements are elicited from the use case partners during semi-structured interviews. They are documented in a form of goal models, actor models and concept models for each partner separately. Information documented in these models is used to define envisioned capabilities to be design and delivered during the project as well as to establish the scope of each use case. The use case scope definition focuses on use case goals, causes of capability delivery variability, capability delivery context, functions to be provided in the use case as well as potential capability delivery adjustments. The use case specific models are combined together to obtain a preliminary set of general requirements for CDD. These requirements show CDD goals, types of stakeholders, types of context and types of adjustments. The deliverable ends with concluding remarks about the partners’ expectations for CDD. The requirements for the use cases described in this deliverable will be further elaborated in the final requirements document deliverable D1.4 and will be iteratively refined during the use case elaboration performed in work packages WP2, WP3 and WP4.

  • 10. Bravos, George
    et al.
    Grabis, Janis
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Jokste, Lauma
    Kampars, Janis
    Supporting Evolving Organizations: IS Development Methodology Goals2014In: Perspectives in Business Informatics Research: 13th International Conference, BIR 2014, Lund, Sweden, September 22-24, 2014. Proceedings / [ed] Björn Johansson, Bo Andersson, Nicklas Holmberg., Heidelberg: Springer , 2014, p. 158-171Conference paper (Refereed)
    Abstract [en]

    Organizations operate in increasingly dynamic and diverse environments. This leads to high variability within the organization, and the necessity to create context-aware information systems. As a part of these systems, context and business process metrics need to be monitored and acted upon. Capability Driven Development (CDD) addresses these challenges and integrates organizational development with IS (Information System) development. This paper integrates results from an industry survey and three industrial cases to define the key methodology goals for CDD.

  • 11. España, Sergio
    et al.
    Grabis, Jānis
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Koç, Hasan
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Strategies for Capability Modelling: Analysis Based on Initial Experiences2015In: Advanced Information Systems Engineering Workshops: Proceedings / [ed] Anne Persson, Janis Stirna, Springer, 2015, p. 40-52Conference paper (Refereed)
    Abstract [en]

    Competitiveness and growth on an international market is for many businesses tightly coupled to their ability of quickly implementing new company strategies, business services and products or market entries. Capability management is among the approaches proposed to tackle these challenges. A feature is capturing the context of capability delivery and providing mechanisms for configuring the delivery. Among the work on capability management is the capability-driven design and delivery (CDD) approach that has been proposed by the EU-FP7 project CaaS. The aim of this paper is to contribute to CDD by (i) introducing different strategies for capability modelling, (ii) elaborating on the differences between these strategies, and (iii) contributing to an understanding of what strategy should be used under what preconditions. The paper addresses these aspects by describing the strategies and initial experiences gathered with them.

  • 12. Grabis, Jānis
    et al.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kampars, Jānis
    Koç, Hasan
    Sandkuhl, Kurt
    Stamer, Dirk
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Valverde, Francisco
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    CaaS Deliverable 5.3: The Final Version of Capability Driven Development Methodology2016Report (Other academic)
    Abstract [en]

    The overall objective of the CaaS project is to create an integrated approach consisting of methods, tools and reusable best practices that allow digital enterprises to take advantage of changes in business context and technologies. This deliverable primarily contributes to CaaS Objective 1, namely, “to elaborate a methodology and supporting methods for Capability Driven Development (CDD) which is adopted by the industrial partners involved in the project and their customers”. To this end the deliverable presents the final version of the CDD methodology, which consists of a number of method components supporting different aspects of the CDD process. More specifically, methodology components addressing capability design, enterprise and business process modelling, context modelling, supporting reuse, as well as adjusting capability delivery at run-time have been developed. Furthermore, there is a method component supporting the decision making about whether or not CDD is suitable and how to get started. The methodology also includes method extensions for specific application domains, namely business process outsourcing, collaborative software development and project management office. The deliverable reflects the modular and incremental approach to methodology engineering and documentation in CaaS, which is manifested in the methodology components and extensions. The modularity allows for the users to focus only on those parts of the methodology that are needed for their work. The CDD methodology is described from three conceptual aspects – (1) The modelling languages in terms of concepts and notations used to represent the modelling product, i.e. the models and capability designs created. (2) The way of working, the procedures and tools used, in order to arrive at a capability design that fits organization’s needs, i.e. the modelling process. (3) The technical foundation and formal definition of algorithms for run-time adjustments of capabilities. The deliverable also includes extensive examples of capability design, context modelling and run-time adjustments. These examples are meant to support understanding and selection of the method components.

  • 13. Groissböck, M.
    et al.
    Stadler, M.
    Siddiqui, Afzal
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Heydari, N.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Lopez, E.
    Moguerza, J.
    Perea, E.
    Optimizing Distributed Energy Resources, Passive Measures, and the daily Operation at Campus Pinkafeld2013Conference paper (Other academic)
    Abstract [en]

    Building managers and operators as at Campus Pinkafeld are interested in a cost optimal fulfilment of their energy needs. From a strategic point of view they are interested in optimal investments and upgrades. From an operative point of view they are interested in an optimal use of all available resources. This paper shows how the decision support system (DSS) of the project Energy Efficiency and Risk Management in Public Buildings (EnRiMa) will help with this challenges and the integration of the DSS with the existing energy management system (EMS) is one of the key issues for a successful project. The strategic DSS will inform the building owner about possible new technologies that might reduce the total building energy costs or environmental impact. The benefit of an operational DSS is to enable the building operator to use already adopted energy efficiency improving technologies as pre-cooling, pre-heating or any other demand response related tasks to decrease costs and emissions caused by the heating and cooling system of the building. Assuming an upper and lower limit for the room temperature, we model the effect of active equipment control (via changes to either the set point or the valve flow) on the zone temperature taking into account the external temperature, solar gains, the building shell, and internal loads. The energy required to change the zone temperature in each time period is then used to calculate the energy cost or efficiency in the objective function of an optimization problem. This paper reports on example results for Campus Pinkafeld, shows the technical approach, and that such a flexible approach can save 10% costs only on an operational level.

  • 14. Gómez Álvarez, Manuel
    et al.
    Egido Mayordomo, Juan Carlos
    González Cardona, Tania
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    CDD Exploitation Lines2018In: Capability Management in Digital Enterprises / [ed] Kurt Sandkuhl, Janis Stirna, Cham: Springer, 2018, no 1, p. 371-384Chapter in book (Refereed)
    Abstract [en]

    The Capability-Driven Development (CDD) approach consists of both methods and tools for the analysis and design of capability-based solutions. CDD is openly published and ready to be used by any organization interested in it. For organizations applying CDD, there are benefits such as increased flexibility and the ability to leverage the potential of model-based development of information systems. However, the use of CDD also opens up business opportunities for those organizations skilled in offering services based on CDD, such as educators and implementation consultants. In this chapter, we outline five exploitation lines that each present a business opportunity in terms of a potential value offering, a potential market, and the needed success factors for realizing the business opportunities. Each line represents a potential path that organizations skilled in CDD can take in order to exploit their skills. For each line, we furthermore point out the need and benefits of supporting the standard framework and tools.

  • 15.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Framework for Understanding the Vision, Goals, Intruments and Uses of Software Services2004In: Journal of Integrated Design & Process Science, ISSN 1092-0617, E-ISSN 1875-8959, Vol. 8, no 1, p. 129-141Article in journal (Refereed)
    Abstract [en]

    Software services have been suggested for use in several areas such as business-to-business communication, system integration and as an enabler for virtual enterprises. However, it has not been clear if the use of services in these different areas is guided by a common vision, and if they share goals and technical background. By introducing a framework that relates the vision and goals of software services to different categories of service use, this work presents an overview of the instruments needed for the development of software services. The framework spans across four interrelated parts; the vision, goals, instruments and categories of service use. Firstly a single vision for software services is proposed. This vision is then divided into the three goals of modularity, integration and discovery. Furthermore, the high-level instruments needed to achieve each goal are presented. The use of services is classified into four categories depending on reach and extent i.e.: point wise-internal, point wise-external, infrastructure-internal and infrastructure-external use. The framework presented in this paper shows how these categories of service utilise the defined instruments. As an example of framework use, the instruments needed to create a process-centric service infrastructure for intra-enterprise use is proposed

  • 16.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Interaction at a Distance: An Approach for Redesigning for Distance Education2012In: WORLD ACADEMY OF SCIENCE, ENGINEERING AND TECHNOLOGY ISSUE 0065 MAY 2012, ARTCLE 48, World Academy of Science, Engineering and Technology , 2012, p. 242-248Conference paper (Refereed)
    Abstract [en]

    Different forms of interaction are an integral part of modern courses. Traditional courses held on-campus might focus on teacher-student interaction, or student-student interaction, or both. However when these traditional on-campus courses are to be held as distance courses there is a risk that these well-designed interactions will be difficult or impossible to uphold. For example, student-student interaction in traditional project assignments might not work well if the students are scattered across the world. Thus, even a well-designed traditional on-site course cannot without modification be turned into a distance course. Traditional on-site courses simply have to be redesigned to become true distance courses. This paper describes a structured approach which facilitates the redesign of a traditional course into a distance course. The approach is based on that the desired forms of course flexibility are identified, and thereafter that the course activities are redesigned to facilitate interaction in a distance course. The approach is making use of known patterns of pedagogic interaction and existing guidelines for distance education design. The approach is illustrated with an example course in the field of information systems design.

  • 17.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Bider, Ilia
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Capability-based Business Model Transformation2014In: Advanced Information Systems Engineering Workshops: CAiSE 2014 International Workshops, Thessaloniki, Greece, June 16-20, 2014. Proceedings, Heidelberg: Springer , 2014, p. 88-99Conference paper (Refereed)
    Abstract [en]

    Any organization in subject of changes in the environment, or having the desire to improve, needs to change their processes, personnel and their use of resources. Changes, may they be called for by external threats or opportunities or internal strengths or weaknesses, take their departure in an organizations existing capabilities. To support change, there is thus a fundamental need to understand and analyse an organizations capabilities in order to perform changes. In this paper we present an approach to support organizational change by the use of a capability based recursive analysis, and a set of improvement patterns. The recursive analysis is based on resource types, and capability sub-types. We illustrate the approach by using several examples taken from the industry

  • 18.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Bider, Ilia
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Mårtensson, Filip
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zainali, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Reusing Cases for Teaching Enterprise Modelling – Feasibility Study and Reality Check2017In: SCME-iStarT 2017: Symposium on Conceptual Modeling Education and the iStarT Workshop: Proceedings / [ed] Xavier Franch, Monique Snoeck, Renata Guizzardi, Ivan Jureta, CEUR-WS.org , 2017, p. 4-14Conference paper (Refereed)
    Abstract [en]

    Using case–based learning when teaching enterprise modeling could provide the realism needed for students to understand the complexity of a real modeling situation. This realism could be enhanced further by having case material presented in the form similar to what is found in modeling practice, such as recorded interviews and internal and external documents. However, creating this kind of material may be costly, thus there is an interest in reusing case material in several courses. In this paper, the issue of reusing case material is examined from two angles. Firstly, a feasibility study has been completed based on an example where existing multi-media material created for one course, potentially, could be reused in other courses. In the feasibility study interviews with teachers has been carried out, resulting in a set of identified opportunities and challenges for reusing case material. Secondly, these challenges and opportunities were compared and discussed in the light of actual experience where case material has been reused in three different courses.

  • 19.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    An Approach for E-Service Design using Enterprise Models2013In: Frameworks for Developing Efficient Information Systems: Models, Theory, and Practice / [ed] John Krogstie, Hershey: IGI Global, 2013, p. 245-268Chapter in book (Refereed)
  • 20.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Value and goal modelling in healthcare2007In: Proceedings of 12th International Symposium on Health Information Management Research, Sheffield, UK July 2007 / [ed] Bath, P.A., Albright, K., and Norris, T., Sheffield: University of Sheffield , 2007, p. 43-50Conference paper (Refereed)
    Abstract [en]

    In the healthcare sector, different healthcare providers, such as home care, primary care, and hospital clinics, collaborate in order to increase values for patients, such as better health state, increased knowledge on health conditions, and increased feeling of safety. To govern and evaluate such collaboration, we need a tool to understand how different patient values are related to each other, how values are related to goals, and how values and goals are related to actions planned and carried out among healthcare providers. Thereby, we can measure, analyse and redesign existing actions in order to better achieve desirable values. Furthermore, we also need a tool for finding new innovative goals and actions that better create desirable values. In this paper, we propose such a tool, in the form of a method based on value, goal and action models. Value models depict actors and the valuable resources they exchange as well as the purpose of the resources exchanged. Using these value models as a base, we are able to systematically identify high level goals and more detailed goals, as well as actions supporting these goals. Thereby, we will attain traceability from actions, via goals and values, which the actions realise. A case study from the Swedish healthcare sector is used to ground and apply our proposed method

  • 21.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Tillämpad IT med entreprenörskap.
    Value and Goal Driven Design of E-Services2007Conference paper (Other academic)
  • 22.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kampars, Jānis
    Simic, Hrvoje
    The CDD Environment Architecture2018In: Capability Management in Digital Enterprises / [ed] Kurt Sandkuhl, Janis Stirna, Springer, 2018, no 1, p. 159-173Chapter in book (Refereed)
    Abstract [en]

    The Capability-Driven Development (CDD) methodology is supported by the CDD environment, a set of tools that allow design and deployment of capabilities. The environment is constructed to support the CDD method by providing the functionality to model the capabilities and their contexts. Moreover, the environment also receives run-time support for the monitoring and adjustments of capabilities. The run-time functionality is meant to work in tandem with existing IT systems that an organization already has invested in. Thus, the environment tools have several interfaces that allow them to work together and with external systems. This chapter describes the main features of the CDD environment tools and their interfaces. Examples are given for each of the tools.

  • 23.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    E-Service Requirements from a Consumer-ProcessPerspective2011In: Requirements Engineering: Foundation for Software Quality: 17th International Working Conference, REFSQ 2011, Essen, Germany, March 2011, Proceeding / [ed] Berry, D., Franch X., Springer , 2011, p. 121-135Conference paper (Refereed)
    Abstract [en]

    [Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high.

    [Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective.

    [Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations

    [Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.

  • 24.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Drougge, Ulrika
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    An Approach for Examining the Value of Open Data Solutions2017In: Recent Advances in Information Systems and Technologies / [ed] Álvaro Rocha, Ana Maria Correia, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Springer, 2017, Vol. 1, p. 470-480Conference paper (Refereed)
    Abstract [en]

    There is currently a high interest in the potential of open data - data that is publicly available. However, the use of open data is a complex system where the providers of the data, such as public organizations, are not always formally connected to the organization that aggregates the data and the end users. Since it is a complex system, it is difficult to describe the values of using open data. In this paper, we report on the use of a framework that enables a structured analysis of the functions and values that open data can provide. The framework is based on a set of technical functions in open data and a set of perceived values. The framework has been used in a project that aimed at describing the values of providing open data to immigrants in a Swedish municipality.

  • 25.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Drougge, Ulrika
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Using Open Data to Support Case Management2016In: 2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW) / [ed] Remco Dijkman, Luís Ferreira Pires, Stefanie Rinderle-Ma, Institute of Electrical and Electronics Engineers (IEEE), 2016, p. 50-53Conference paper (Refereed)
    Abstract [en]

    Public organizations handle many request from citizens, some are routine requests, while others are more complex. To handle requests it is assumed that the case handler and the client share some common grounds, for example that the client and handler have a basic shared understanding of the roles and requirement on them. In this paper we examine how the concept of open data can be used to help the interaction between the client and the case handler. Open data builds upon that public data sources, such as legislations and explanations thereof, is made public. Third parties can then make use of this data and provide tailor-made services for clients. The paper is based on a case study performed at a Swedish municipality, and focus on the potential of open data application for improving the municipalities case handling.

  • 26.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sneiders, Eriks
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Business and IT Architecture Model Supporting Public Organizations Introducing Language Technologies2016In: New Advances in Information Systems and Technologies: Volume 1 / [ed] Álvaro Rocha, Ana Maria Correia, Hojjat Adeli, Luis Paulo Reis, Marcelo Mendonça Teixeira, Springer, 2016, p. 389-399Conference paper (Refereed)
    Abstract [en]

    Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s pro-activeness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

  • 27.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sneiders, Eriks
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Business and IT Architecture for the Public Sector: Problems, IT Systems Alternatives and Selection Guidelines2017In: Information Technology Governance in Public Organizations / [ed] Lazar Rusu, Gianluigi Viscusi, Springer, 2017, p. 157-175Chapter in book (Refereed)
    Abstract [en]

    Digitization is seen as a central force in order to transform the public sector to become transparent, participative, collaborative as well as efficient. In order to realize the digitalization, a public organization need to have an IT architecture that can support such a transformation. Therefore, decision makers in a public organization need to make informed decisions when governing, designing and implementing an IT architecture. This require that they have an understanding of the alternatives available to them in terms of possible IT systems and their roles in the organization’s overall IT architecture. However, there is a lack of concrete descriptions providing such an understanding. In this chapter we present a number of types of IT system that public organizations could or need to have as part of their IT architectures; the problems these types of IT system address; what alternative IT systems and technology solutions are available for each type of IT system; and guidelines on what alternative solutions to select given the situation or condition at hand in a public organization. The chapter also includes a description of the relationships between the various types of IT systems and clarifies their roles by means of a business and IT architecture. The business and IT architecture, the different alternatives and guidelines are based on experiences from a number of research projects within the public sector. Real-life examples from the projects illustrate the alternatives proposed.

  • 28.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sneiders, Eriks
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Examining the potential of language technologies in public organizations by means of a business and IT architecture model2016In: International Journal of Information Management, ISSN 0268-4012, E-ISSN 1873-4707, Vol. 37, no 1, p. 1507-1516Article in journal (Refereed)
    Abstract [en]

    New technologies have the potential to improve the quality and efficiency of public organizations. However, it is not always clear what new technologies exists, why they should be introduced, how they can be applied, and how they fit within existing business and IT architectures. In this paper, we examine the potential use of new technologies in the form of language technologies and tools, such as text mining, information extraction, and question and answering systems. We do this examination by introducing a business and IT architecture model. The model contains an overview of IT systems and information traditionally used by public organizations in their interaction with citizens. The model also includes a set of problems facing public organization using traditional IT solutions. More importantly, the paper presents an extension to the model showing how language technologies can be used for supporting operational and strategic processes in public organizations, and addressing the identified problems. The model, its extension and the identified problems are based on and exemplified by cases from Swedish public organizations.

  • 29.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sneiders, Eriks
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Supporting Workflow and Adaptive Case Management with Language Technologies2015In: New Contributions in Information Systems and Technologies / [ed] Alvaro Rocha, Ana Maria Correia, Sandra Costanzo, Luis Paulo Reis, Springer, 2015, Vol. 1, p. 543-552Conference paper (Refereed)
    Abstract [en]

    Public organizations handle many request from citizens, some are routine requests, while others are more complex. To support the handling of requests workflow management (WfM) systems and Adaptive Case Management (ACM) systems may be used. However, in order to be more efficient both WfM and ACM systems may be augmented with other technologies. In this paper, we examine how the use of language technologies can support WfM and ACM in the public sector. Based on a set of case studies from Swedish public organizations, we have identified a set of language technology use cases. Each use case is describing a potential application of language technologies in public organizations, and how these technologies can be used to support WfM as well as ACM approaches in these organizations.

  • 30.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Sneiders, Eriks
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kahlgren, Jussi
    Boye, Johan
    Thelemyr, Anders
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Language Technology for eGovernment–Business Cases2014In: New Perspectives in Information Systems and Technologies: vol 1 / [ed] Álvaro Rocha, Ana Maria Correia, Felix . B Tan, Karl . A Stroetmann., Heidelberg, 2014, p. 83-95Conference paper (Refereed)
    Abstract [en]

    Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.

  • 31.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Thelemyr, Anders
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Applying the Lead User Method for Designing e-Services: Practical Techniques and Experiences2013In: Exploring Services Science: 4th International Conference, IESS 2013. Proceedings / [ed] João Falcão e Cunha, Mehdi Snene, Henriqueta Nóvoa, Berlin: Springer Berlin/Heidelberg, 2013, p. 43-57Conference paper (Refereed)
    Abstract [en]

    The interest for creating new and innovative e-services is increasing in both the private and public sector. One promising approach is to make use of User Innovation, that is, to let innovative users participate in the design process. However, in order to use user innovation for e-service design, organizations need to have a clear approach to identifying areas for improvement, as well as engage and utilize innovative users. In this paper, a practical approach for e-service design based on the concepts of user innovation is presented. The approach consists of a set of steps, and each step is supported by a practical technique. The techniques used in the approach are based on enterprise models such as business value network models and business use cases, and analysis techniques such as SWOT and Open-EDI service phase analysis. The approach is demonstrated by applying it to a real-world case from the Swedish tax agency, and it has been assessed by business and IT practitioners. Furthermore, experiences with applying the techniques are presented.

  • 32.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Tillämpad IT med entreprenörskap.
    Towards Guidelines for the Evolution of E-service Environments2007In: International Journal of Public Information Systems, Vol. 2007:3, p. p183-200Article in journal (Refereed)
  • 33.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Groissböck, Markus
    Stadler, Michael
    Supporting Energy Efficiency Decisions with IT: Initial Experiences from the EnRiMa Project2013In: Perspectives in Business Informatics Research: 12th International Conference, BIR 2013. Proceedings / [ed] Andrzej Kobyliński, Andrzej Sobczak, Springer Berlin/Heidelberg, 2013, p. 315-326Conference paper (Refereed)
    Abstract [en]

    IT solutions can aid decision makers in making informed decisions that lower the energy consumption in buildings. However, in order to design and implement an IT solution there are a number of issues that need to be resolved, for example, adequately handling sometimes contradicting goals of the decision makers and integrating the Decision Support System with the existing building IT infrastructure in the form of building management systems. In this paper we report on our initial experiences from implementing a decision support system for the management of energy consumption in public buildings. The experiences are based on our work with the EnRiMa project that aims to develop a state-of art decision support system for lowering the energy consumption and CO2 emissions of public buildings. We divide our experiences into two areas, namely, business concerns and software architectural, and provide our initial solutions and lessons learned with respect to these areas. Furthermore, we discuss a number of challenges for future work in the area of IT support for energy efficiency.

  • 34.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Makowski, Marek
    Ren, Hongtao
    Kaut, Michal
    Werner, Adrian
    Hellemo, Lars
    Lopez Cano, Emilio
    Groissböck, Markus
    Stadler, Michael
    Deliverable 5.1: Draft specifications for services and tools2012Report (Other (popular science, discussion, etc.))
    Abstract [en]

    This deliverable specifies the architecture for services and tools to be used within the EnRiMa project in the construction of the EnRiMa Decision Support System (DSS). The architecture describes the main software modules of the DSS and their relations. Furthermore, the type of services provided by each module is specified as well as the tools to be used for their construction.This deliverable consists of two main parts: Part I, the system architecture specification, describes the main modules of the system, their responsibilities within the architecture as well as their inbound and outbound information flows. Part II, the system technical design specification, details how the system modules will interact in order to fulfill the business requirements.

  • 35.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stratigaki, Christina
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Loucopoulos, Pericles
    Zorgios, Yannis
    Migiakis, Antonis
    CaaS Deliverable 3.3: Context aware collaborative software development case validation report for the CaaS approach2016Report (Other academic)
    Abstract [en]

    This deliverable reports on the validation of the CDD method and CDD environment tools done by applying them in the CLMS use case as part of WP3. The validation addresses four areas. Firstly, the use case goals (defined in D3.2) are revised and their fulfilment is examined. Secondly, questionnaires have been used to examine the CDD methods usefulness, ease of use, ease of transfer and the user’s intention to use the method. Similarly, questionnaires has been used to evaluate the CDD environment in the form the of CDT, CPP and CNA tools. Thirdly, a use case checklist has been produced that describe the current state of the implementation. Fourth, experiences and points for improvements have been documented based on the work within the use case. The validation has shown that the CDD methodology and tools have been successfully used in the use case. The use case goals have been met, either by means of the implementation done with the CDD environment, or indirectly by the use of the CDD methodology. Even though the CDD methodology and environment used in the case was not the final ones, the questionnaires show that the CDD methodology and environment have been used and are deemed of high usefulness in the case. Points for future improvement have been documented for both the method and tools. To some extent the special needs of method components have been covered by method extensions already suggested by the WP3 participants. The use case checklist shows that support for the three identified capabilities has been implemented with the use of the CDD environment components, namely, CDT, CCP and CNA.

  • 36.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stratigaki, Christina
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Loucopoulos, Pericles
    Zorgios, Yannis
    Migiakis, Antonis
    Combining Tools to Design and Develop Software Support for Capabilities2017In: Complex Systems Informatics and Modeling Quarterly, ISSN 2255-9922, no 10, p. 38-52Article in journal (Refereed)
    Abstract [en]

    Analyzing, designing and implementing software systems based on the concept of capabilities have several benefits, such as the ability to design efficient monitoring of capabilities and their execution context. Today, there exist new model-driven methods and development tools that support capability-based analysis, design, and implementation. However, there are also a plethora of existing efficient development tools that are currently in use by organizations. In this article, we examine how a new set of capability based tools, the Capability Driven Development (CDD) environment, can be combined with model-driven development tools to leverage both novel capability-based functionality and the proven functionality of existing tools. We base the examination on a case study where an existing model-driven tool is combined with the CDD environment.

  • 37.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stratigaki, Christina
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Loucopoulos, Pericles
    Zorgios, Yannis
    Migiakis, Antonis
    Extending Capabilities with Context Awareness2016In: Advanced Information Systems Engineering Workshops: CAiSE 2016 International Workshops, Ljubljana, Slovenia, June 13-17, 2016, Proceedings / [ed] John Krogstie, Haralambos Mouratidis, Jianwen Su, Springer, 2016, p. 40-51Conference paper (Refereed)
    Abstract [en]

    Organizations have the need to continuously adjust their capabilities to changes in the business context. If existing IT systems and associated development methods does not support this adjustment they need to be changed to do so. However, there exist specialized methods and tools that allow the design, and run-time monitoring of context information. In this paper an approach that allows existing systems to be extended with the management of context information is presented. The approach allows organizations to analyze the potential effect and effort of combing existing systems and tools with specialized tools that handle context information. The purpose of providing means for the integrated use of existing systems and specialized tools is to leverage the strength of both. The approach in grounded in and illustrated by a case of industrial symbiosis.

  • 38.
    Henkel, Martin
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Valverde, Francsico
    Pastor, Oscar
    Capability Design with CDD2018In: Capability Management in Digital Enterprises / [ed] Kurt Sandkuhl, Janis Stirna, Cham: Springer, 2018, no 1, p. 101-116Chapter in book (Refereed)
    Abstract [en]

    One of the key tasks of the CDD methodology concerns designing capabilities starting from existing business requirements, enterprise models, and other kinds of organizational designs. As described in this chapter, the CDD methodology contains three complementary strategies for the design of capabilities: goal-first, process-first, and concept-first strategies. The view of the goal-first strategy is that capabilities exist as means to fulfill an organization’s long-term business objectives. The process-first strategy considers that capabilities are delivered through the execution of well-established business processes and therefore should be designed based on such processes. The concept-first strategy views stable information structures as the primary means for capability design. All three strategies for capability design shares four generic phases: scoping, identification, interlinking, and contextualizing and adapting. Each phase involves the use of some of the main CDD concepts in the capability design, such as goals, processes, context elements, or delivery patterns, as well as their relationships, with the final aim to obtain a well-defined model of one or several capabilities. Documentation of capabilities designed by the strategies is supported by the CDD environment, in particular the CDT tool support, a model-driven design.

  • 39.
    Johannesson, Paul
    et al.
    Royal Institute of Technology, KTH, Stockholm, Sweden.
    Henkel, Martin
    Royal Institute of Technology, KTH, Stockholm, Sweden.
    Value Based Service Innovation in Healtcare2009In: Healthcare IT Management, ISSN 1374-3201, Vol. 4, no 3Article in journal (Other academic)
  • 40.
    Sneiders, Eriks
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Byungura, Jean Claude
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country2017In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, Association for Computing Machinery (ACM), 2017, p. 236-244Conference paper (Refereed)
    Abstract [en]

    Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens’ needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

  • 41. Stadler, Michael
    et al.
    Groissböck, Markus
    Siddiqui, Afzal
    Heydari, Somayeh
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perea, Eugenio
    Optimal Energy use in Public Buildings, (Optimierter Energiverbrauch in öffentlichen Gebäuden)2012In: Austrian’s specialized trade journal for heating, ventilation, and cooling (HLK), ISSN 0733-9402, Vol. 43, p. 88-90Article in journal (Other academic)
  • 42.
    Stirna, Janis
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Grabis, Janis
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Capability Driven Development – an Approach to Support Evolving Organizations2012In: The Practice of Enterprise Modeling: 5th IFIP WG 8.1 Working Conference, PoEM 2012. Proceedings / [ed] Kurt Sandkuhl, Ulf Seigerroth, Janis Stirna, Berlin/Heidelberg: Springer Berlin/Heidelberg, 2012, p. 117-131Conference paper (Refereed)
    Abstract [en]

    The need for organizations to operate in changing environments is addressed by proposing an approach that integrates organizational development with information system (IS) development taking into account changes in the application context of the solution – Capability Driven Development (CDD). A meta-model for representing business and IS designs consisting of goals, key performance indicators, capabilities, context and capability delivery patterns, has been proposed. The use of meta-model is exemplified by a case from the energy efficiency domain. A number of issues related to use of the CDD approach, namely, capability delivery application, CDD methodology, and tool support also are discussed.

  • 43.
    Stirna, Janis
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kampars, Janis
    Capability Patterns as the Enablers for Model-based Development of Business Context-aware Applications2015In: CBI-CP-2015 (TEE 2015, CoBI 2015, XOC-BPM 2015) Complementary Proceedings of the Workshops TEE, CoBI, and XOC-BPM at IEEE-COBI 2015, CEUR-WS.org , 2015Conference paper (Refereed)
    Abstract [en]

    Lately the notion of capability has emerged in information system engineering as the means to support development of context dependent organizational solutions and supporting IT applications. To this end a Capability Driven Development (CDD) approach has been proposed. As key part of CDD is the concept of patterns that is used to support the capability design from existing solutions as well as the adjustment of the capability delivery at run-time. A pattern template and meta-model is presented together with the CDD lifecycle that incorporates pattern development and use. The initial experiences of use of the patterns as part of CDD at three industrial use cases are also presented.

  • 44.
    Stirna, Janis
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Zdravkovic, Jelena
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Loucopoulos, Pericles
    Stratigaki, Christina
    Modeling Organizational Capabilities on a Strategic Level2016In: The Practice of Enterprise Modeling: 9th IFIP WG 8.1. Working Conference, PoEM 2016, Skövde, Sweden, November 8-10, 2016, Proceedings / [ed] Jennifer Horkoff, Manfred A. Jeusfeld, Anne Persson, Springer, 2016, p. 257-271Conference paper (Refereed)
    Abstract [en]

    The notion of capability has emerged in Information System engineering as the means to support development of context dependent organizational solutions and supporting IT applications. To this end the Capability Driven Development (CDD) approach has been proposed. CDD currently focuses on designing and running applications that need to be adjusted according to changes in context, which can be seen as capability support on an operational level. This paper proposes a method component of CDD for strategic capability modeling in order to support business planning. The proposed component is to be used to analyze the organization’s capabilities on a strategic level, including aspects of collaboration with other enterprises. Its application in four companies is outlined and one application of capability design for the industrial symbiosis platform presented in detail.

  • 45.
    Tell, Anders W.
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Capabilities and Work Practices - A Case Study of the Practical Use and Utility2018In: Trends and Advances in Information Systems and Technologies / [ed] Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Springer, 2018, Vol. 1, p. 1152-1162Conference paper (Refereed)
    Abstract [en]

    There exists a multitude of approaches, frameworks, and methods that are used for analysis, design, and planning of strategic capability systems, military capabilities and IS/IT systems. These approaches commonly dictate a single capability definition and practice that should be applied across an organisation or project. This paper examines the practical use and utility of the capability concept with special focus on examining differences between work practices of people with similar job to be done. The examination was done through a case study of a mega-scale programme. It was found that there exist varying common-sense meanings and overlaid practices of the idea capability. When the concept of capability evolved through learning-by-doing, usage of the capability concept was considered as very valuable, this opposed to when a ready-made enterprise architecture framework was introduced. Furthermore, analysis revealed that reported uses were many, varied significantly between work practices, and sometimes incoherent, contradictory and vague.

  • 46.
    Tell, Anders W.
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Perjons, Erik
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    A Method for Situating Capability Viewpoints2016In: Perspectives in Business Informatics Research: 15th International Conference, BIR 2016, Prague, Czech Republic, September 15–16, 2016, Proceedings / [ed] Václav Řepa, Tomáš Bruckner, Springer, 2016, p. 278-293Conference paper (Refereed)
    Abstract [en]

    This paper presents a method that is used to enrich existing architecture frameworks or methods by enabling development of situated capability viewpoints. The method addresses the issue that in many cases viewpoint definitions suggest a singular way to consider and model a domain. This issue is particularly prevalent in frameworks developed by one profession, such as IT architects, where general concepts, such as capability and service, may have narrow definitions. The method we suggest is to start with a base capability viewpoint and then tailor that into specific situated capability viewpoints by incorporating situational concerns. Each tailored viewpoint supports a stakeholder’s work situation and aims to increase intended and actual use of capability analysis. The method is built upon the ISO 42010 standard, an extendable base capability viewpoint, and concepts from method engineering. The method is demonstrated by applying it to the Strategy Map framework by Kaplan and Norton.

  • 47.
    Zdravkovic, Jelena
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Moving from Business to Technology using Service-based Processes2005In: IEEE Internet Computing, ISSN 1089-7801, E-ISSN 1941-0131, Vol. 9, no 3, p. 73-81Article in journal (Refereed)
    Abstract [en]

    In most organizations, business process realizations must be aligned with existing systems, which can impose specific requirements. Currently, however, there is no way to track the alignment between business processes and corresponding technical implementations. The authors' proposed framework offers a systematic way to classify and assess technical realizations of business processes.

  • 48.
    Zdravkovic, Jelena
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Stirna, Janis
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Henkel, Martin
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Grabis, Janis
    Modelling Business Capabilities and Context Dependent Delivery by Cloud Service2013In: Advanced Information Systems Engineering: Proceedings / [ed] Camille Salinesi, Moira C. Norrie, Óscar Pastor, Springer Berlin/Heidelberg, 2013, p. 369-383Conference paper (Refereed)
    Abstract [en]

    Contemporary business environments are changing rapidly, organizations are global, and cloud-based services have become a norm. Enterprises operating in these conditions need to have the capability to deliver their business in a variety of business contexts. Capability delivery thus has to be monitored and adjusted. Current Enterprise Modeling approaches do not address context-dependent capability design and do not explicitly support runtime adjustments. To address this challenge, a capability-driven approach is proposed to model business capabilities by using EM techniques, and to use model-based patterns to describe how software applications can adhere to changes in the execution context. A meta-model for capability design and delivery is presented with the consideration to delivering solutions as cloud services. The proposal is illustrated with an example case from an energy efficiency project. A supporting architecture for the capability development and the delivery in the cloud is also presented.

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