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  • 51.
    Larsson, Fredrik
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Aasi, Parisa
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Organizational Structure in IT Governance: A Case Study of an IT Governance Implementation Project2015In: AMCIS 2015 Proceedings, Association for Information Systems, 2015Conference paper (Refereed)
    Abstract [en]

    The organizations today need to apply proper IT governance for beneficial IT investments.. This research focuses on how the organization structure should be done through the IT governance mechanisms application. A case study is done in a large Swedish constructing company using the ISO/IEC 38500:2008 IT governance standard. Several IT governance practices related to the ISO/IEC 38500:2008 standard were identified which were mostly related to “Responsibility”, “Strategy” and “Performance” compared to “Conformance” and “Acquisition” principals. The results reveal the importance of the way that the company has chosen to structure its organization around the IT project in their IT Governance mechanism. This is closely linked to the principle of “Responsibility”. Practically the standard can be used in future IT projects and the practices found in this study can be beneficial for analyzing and achieving an effective IT Governance implementation.

  • 52. Lytras, Miltiadis D.
    et al.
    Ruan, DaTennyson, Robert D.Ordóñez de Pablos, PatriciaGarcía-Peñalvo, Francisco JoséRusu, LazarStockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Information Systems, E-learning, and Knowledge Management Research: Revised Selected Papers2013Conference proceedings (editor) (Refereed)
  • 53.
    Mardanian, Haleh
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Mozelius, Peter
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The BITA-tool: How Can a Web Based Application Support Business-IT Alignment Learning in Higher Education?2012Conference paper (Other academic)
    Abstract [en]

    As IT is gaining its importance in today’s competitive business environment, alignment of IT with business goals and objective is becoming essential in the industry as well as in higher education. Business-IT alignment can be described as the harmony between the business unit and the IT unit in organizations. This is also an essential part of the Strategic Management of IT course taught in the master program in Strategic IT Management at Stockholm University, Stockholm, Sweden. The BITA-tool has iteratively been developed during 2010 and 2011 according to the main principles in design science with the purpose to extend the boundaries of human and organizational capabilities by creating new and innovative digital artifacts. During the Strategic Management of IT course the learning opportunities of the BITA-tool has been identified and discussed with students and the course tutors. The aim of this article is to analyse and discuss how the web-based BITA-tool might support learning when it is used in university courses on management of information systems. Results show that the tool has helped the students in the study of business-IT alignment in different companies and that the BITA-tool can support a shift towards a more learner-centric education. However, the replacement of traditional teaching and learning with an online tool can sometimes make the students feel a bit lonely and abandoned.

  • 54. Nfuka, Edephonce N.
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Framework for Implementing Effective IT Governance in Tanzanian Public Sector Organizations2013In: Journal of Global Information Technology Management, ISSN 1097-198X, Vol. 16, no 3, p. 53-77Article in journal (Refereed)
    Abstract [en]

    In public sector organizations, the use of Information information technology (IT) has become important for sustaining and extending public service delivery. This has resulted in critical dependency on IT, which calls for a focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to for increasing the contribution of IT towards achieving organization objectives. Much research has been carried out on the effectiveness of IT governance, but without focusing on the public sectors organizations of developing country such as the Tanzanian Public Sector Organizations (TaPSOs). Therefore, in this research a CSFs framework - with guidelines for implementing effective IT governance in TaPSO, was developed taking into account the TaPSOs environment, which on one hand is characterized by constraints in IT resources, knowledge, and culture and on the other hand by the increasing IT investment and application. It was developed based on design science research and was mainly achieved using previous studies in these TaPSOs and a survey of IT/business people from these organizations and industry. The evaluation was conducted with an organizational case study.

  • 55.
    Nfuka, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
    Management of IT-enabled Change in a Public Organization in Tanzania2007In: International Journal of Information Systems and Change Management, ISSN 1479-3121, Vol. 2, no 4, p. 334-349Article in journal (Refereed)
    Abstract [en]

    The implementation of Information Technology (IT) is always associated with organisational change issues and in developing countries this is even more complex due to poorer and less established IT resources and governance. Therefore, our paper has focused to analyse the management of IT-enabled change in a public organisation in Tanzania by using Ward and Elvin framework, and see how these changes affected the organisation’s performance. The results indicate that, despite the contextual complexity, the IT-enabled change that considers techno-organisational issues, is likely to meet the change objectives. Moreover, using the Ward and Elvin framework we have summarised six main success factors (which are involvement and commitment of top management; engagement of the key stakeholders; alignment of IT and business; developing necessary skills, competence and motivation; institutionalisation of the change process and incorporation of the learning process for adjustment and future intervention) that worth noting for replication to other similar IT-enabled changes.

  • 56.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    An Analysis of IT-enabled Change in a Public Organization in Tanzania2009In: Information Systems Development. Challenges in Practice, Theory and Education / [ed] Wita Wojtkowski et al., Springer , 2009, Vol. 1, p. 353-368Conference paper (Refereed)
    Abstract [en]

    The implementation of information technology (IT) is always associated with a series of complex organizational change issues. In developing countries, these issues are even more complex because the IT infrastructure, technology and governance are still poorer and information systems development and associated resources are less established. Therefore in our research paper we have analyzed the IT-enabled change in Tanzania Revenue Authority, a public organization in Tanzania by applying Ward and Elvin framework. Using this framework, we have analyzed the changes from almost paper to computerized-based business operations and how such changes affected the performance of the organization. The results indicate that, although there is some problems related to the maturity of technology deployment in the country and scarcity of resources, the IT-enabled change (that takes into account both technology and organizational issues) is likely to meet the organizational change objectives. Based upon the results arrived from use of the Ward and Elvin framework, we have summarized six main success factors that are worth noting for replication to other similar IT-enabled changes or research programs including the ones focusing to developing countries. It includes involvement and commitment of senior/top management; engagement of the key stakeholders; alignment of IT and business; identifying and developing necessary skills, competence and motivation; institutionalization of the change process; and incorporation of the learning process for adjustment and future intervention. Finally in conclusion, we could notice that the alignment of IT with business is the backbone of any meaningful IT-enabled change process and is illustrated by use of a benefit dependency network schema.

  • 57.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Factors for Effective IT Governance in the Public Sector Organisations in a Developing Country: The Case of Tanzania2010In: Proceedings of 18th European Conference on Information Systems, 2010Conference paper (Refereed)
  • 58.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Critical Success Factors Framework for Implementing Effective IT Governance in Public Sector Organizations in a Developing Country2011In: AMCIS 2011 Proceedings - All Submissions, USA: AIS eLibrary , 2011, p. paper 35-Conference paper (Refereed)
    Abstract [en]

    Today in many public sector organizations, the use of IT has become important in enabling public services delivery. This has caused a critical dependency on IT that call a specific focus on effective IT governance. Accordingly, the success factors for governance over IT resources must be established and adhered to if an organization has to increase the contribution of IT in achieving its objectives. Several researches have been done on such IT governance effectiveness and necessary success factors but with no focus on such organizations in a developing country like Tanzania (environment). Several frameworks for IT governance exist with various approaches. These include control frameworks such as COBIT, and IT service management such as ITIL. However none of these frameworks has looked at such improvement to effective IT governance from a high level and holistic view to Critical Success Factors (CSFs). Such view to CSFs on what few aspects to concentrate on for effective IT governance is paramount in such an environment, which on the one hand is characterized by higher IT resources, knowledge, and culture constraints and on the other hand by the increase of IT investment and applications. In this paper, based on design science research we have specifically addressed this gap by developing a CSFs framework for implementing effective IT governance in this environment (CEITG framework). It was mainly achieved using the four previous studies in this environment as a basis, opinions of 43 IT/business people from 25 organizations and 6 industry/academic experts and a case study in one of these organizations during its development and evaluation. This led to a high level and holistic view framework with concrete practices for effective IT governance implementation in this environment.

  • 59.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance in the Public Sector: a Case Study in a Developing Country2009In: Handbook of Research on ICT-Enabled Transformational Government: a Global Perspective, Hershey: IGI Global, 2009Chapter in book (Other academic)
  • 60.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance Maturity in the Public Sector Organizations in a Developing Country: The Case of Tanzania2010In: AMCIS 2010 Proceedings, AISeL , 2010, p. paper 536-Conference paper (Other academic)
    Abstract [en]

    Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. Such use of technology has caused a critical dependency on IT thus a call for specific focus on IT governance. Despite increased practice of IT governance in these organizations, little academic empirical research has been undertaken to investigate its maturity, which is even worse in a developing country environment. Therefore this paper, based on the 15 most important processes of the COBIT framework and a case study in five public sector organizations, establishes IT governance maturity in the public sector in a developing country like Tanzania. In addition, the study result is compared against a similar benchmark in the public sector in a developed country like Australia and internationally from a range of nations. The result indicates some IT processes to have scored relatively lower maturity but very important to the process of IT decision making and monitoring in the studied environment. In addition, it indicates the maturity to be relatively lower in the organizations with less established IT governance mechanisms. Moreover when compared with the public sector organizations from Australia as a developed country and internationally from a range of nations, the IT governance maturity pattern turned out to be relatively lower in all studied IT processes. Finally, based on these results, recommendations are provided to improve poorly performing processes for successful IT governance in support of better public service delivery in this environment.

  • 61.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The effect of critical success factors on IT governance performance2011In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 8-9, p. 1418-1448Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania. Design/methodology/approach - Based on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second-generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect. Findings - The results indicate significant small to strong positive correlated effects on IT governance performance. The C,SF with the most significant correlated effect was "involve and get support of senior management" and the one with the least "consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization". Finally, a CSF model for effective IT governance in this environment was proposed. Research limitations/implications - The findings imply that decision makers can optimize IT-related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments. Originality/value - By establishing the correlated effects between these CSFs and the IT governance performance, this, study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less-resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

  • 62.
    Nfuka Ngemera, Edephonce
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Mutagahywa, Beda
    The State of IT Governance in Organizations from the Public Sector in a Developing Country2009In: Proceeding HICSS '09. 42nd Hawaii International Conference, IEEE conference proceedings, 2009Conference paper (Refereed)
    Abstract [en]

    Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations' strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for specific focus on the IT Governance. This paper discusses the current state of IT Governance practices in five public sector organizations from a developing country, like is Tanzania. The results of this research approach are looking into the IT Governance mechanisms in place in terms of structures, processes and relational mechanisms. Moreover the paper includes a discussion on the problems and consequences inherent to inhibitors of effective IT Governance for a further improvement of the public service delivery in this environment.

  • 63. Nugroho, Hari
    et al.
    Al Afghani, Gamaludin
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Key Factors in Managing IT Outsourcing Relationships2013In: Information Systems, E-learning, and Knowledge Management Research: 4th World Summit on the Knowledge Society, WSKS 2011. Revised Selected Papers / [ed] Miltiadis D. Lytras et al., Springer Berlin/Heidelberg, 2013Conference paper (Refereed)
    Abstract [en]

    Relationship management in IT Outsourcing (ITO) is today an important concern in many organizations. In the review of research literature regarding relationship management in IT outsourcing we have found a lot research on best practices but not on key factors. Therefore our research goal has looked to find the key factors in managing IT outsourcing relationships that are including the best practices in ITO relationships. The results of this research has due to a list of six key factors that includes the best practices that were elicited from the IT outsourcing relationships research and which were applied in the case of three organizations in Sweden. The analysis of the results has shown both deviations as well as compliances between the theory and practices, but also deviations between the views of these key factors in the studied organizations.

  • 64.
    Ohlsson, Jens
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Carpenhall, Fredrik
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Prioritizing business processes improvement initiatives: the seco tools case2014In: Advanced Information Systems Engineering: 26th International Conference, CAiSE 2014, Thessaloniki, Greece, June 16-20, 2014. Proceedings / [ed] Matthias Jarke et al, Cham: Springer, 2014, p. 256-270Conference paper (Refereed)
  • 65.
    Ohlsson, Jens
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Han, Shengnan
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Johannesson, Paul
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Developing a method for prioritizing business process improvement initiatives2014In: Pacific Asia Conference on Information Systems, PACIS 2014: Proceedings, Association for Information Systems , 2014, p. 342-Conference paper (Refereed)
    Abstract [en]

    For continuous improvement and innovation in business processes, prioritizing processes is one of the top strategic decision-making tasks for chief information officers and business executives. However, most of the methods for prioritizing process improvement initiatives pay little attention to analysing the characteristics of processes. In addition, in the design process of these methods, the users (e.g. managers, process stakeholders) rarely participate. More importantly, how these methods can be adapted to managers’ decision-making process has not yet been fully explored. This paper addresses the need for a new method supporting managers’ decision making in prioritizing process improvement initiatives. We describe the design and evaluation of a prioritization and categorization method (PCM). The PCM consists of two models, the process assessment heat map (PAHM) and the process categorization map (CM), as well as five iterative activities. The evaluation results from Ericsson show that the PCM can produce a good-quality analysis of processes. It facilitates the decision-making process by eliciting the “collective intelligence” from key process stakeholders and managers. The findings also reveal the implications of improving the PCM to make it more configurable and dynamic. The paper contributes to business process management and proposes a novel method for prioritizing process improvement initiatives.

  • 66.
    Pana Talpeanu, Andreea Daniela
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Influential Factors in IT Outsourcing Relationships in a Swedish Municipality: A Client and Vendor Perspective2017In: International Journal of Innovation in the Digital Economy, ISSN 1947-8305, E-ISSN 1947-8313, Vol. 8, no 3, article id 1Article in journal (Refereed)
    Abstract [en]

    Information Technology Outsourcing (ITO) has generated considerable interest within Information Systems (IS) research as a consequence of its benefits in terms of cost efficiency and freedom to focus on core capabilities. This study covers the area of ITO in the public sector, specifically, in Swedish Municipalities where ITO has become a mainstream strategy. The influential ITO factors of the post-contract stage of an ITO relationship are examined and debated in light of existent research literature. The research is based on a case study of a Swedish Municipality and a direct IT vendor. A thematic analysis brings light upon three new ITO influential factors which are: (1) mutual understanding and long-term engagement; (2) Multi-sourcing, and (3) Communication between Municipalities, together with other seven factors present in the research literature that have an influence on the ITO relationship. The findings of this study can support ITO decision-makers from Swedish municipalities in improving the ITO relationship between their organizations and IT vendors.

  • 67.
    Ridwansyah, Ridwansyah
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Social Barriers in Business-IT Alignment in a Public Organization in Indonesia2020In: International Journal of Innovation in the Digital Economy, ISSN 1947-8305, E-ISSN 1947-8313, Vol. 11, no 2, article id 5Article in journal (Refereed)
    Abstract [en]

    The social dimension of alignment plays an important role in business-IT alignment (BITA). The study aimed to get in-depth knowledge of barriers in BITA by identifying and analyzing factors that inhibit alignment from the social perspective using as case study the Ministry of Energy and Mineral Resources (MEMR) of the Republic of Indonesia. Based on the data collected through semi-structured interviews and internal documents from this public organization in Indonesia, the data was thematic analyzed. The findings of the study are 15 social barriers in BITA in MEMR from which the following five are new social barriers in BITA: uncoordinated IT initiatives; sectoral ego; frequent rotation of executives in organizational structure; poor understanding of IT for growing; and the lack of support by the business in IT initiatives continuation. The findings of the study can be considered by other public organizations that aim to improve their alignment between business and IT, and finally their public service delivery.

  • 68. Ritola, Ilkka
    et al.
    Siugzda, Rokas
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Influence of Organizational Politics on Business-IT Alignment2016In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 7, no 2Article in journal (Refereed)
    Abstract [en]

    Business-IT alignment continues to remain a top management concern. Regardless of ample research, achieving and sustaining business-IT alignment remains challenging to organization's management. To this day, the influence of organizational politics remains unstudied in the light of business-IT alignment. By performing a case study in a large organization in Sweden, the authors present and discuss how organizational politics influences business-IT alignment from the viewpoint of practitioners. They find that organizational politics has a negative influence on communications, partnering, IT governance, IT scope, and business and IT skills of the Strategic Alignment Maturity model. Furthermore, the authors identified several root causes for organizational politics in the business-IT alignment context, not addressed by the commonly used business-IT alignment constructs. The findings of this research study are useful to business and IT practitioners for achieving and sustaining business-IT alignment in their organizations considering the influence of organizational politics.

  • 69.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Global IT Management (compiled book)2012Book (Other academic)
  • 70.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Management of Global IT Resources2019Collection (editor) (Other academic)
  • 71.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Management of Global IT Resources: Stockholm university2015 (ed. 2)Book (Other academic)
  • 72.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    El Mekawy, Mohamed
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    The Strategic Role of Information Technology in a Multinational Company: A Case of an Organization with Subsidiaries in Egypt and Sweden2011In: Cases on Business and Management in the MENA Region: New Trends and Opportunities, IGI Global , 2011, p. 135-155Chapter in book (Refereed)
    Abstract [en]

    The purpose of this case study research is to study the strategic role that information technology ( IT) plays in two subsidiaries - located in Egypt and Sweden - of a multinational company with a federal organizational structure. Using a well-established evaluation framework and a widely accepted model, we examine two important aspects of the strategic role of IT: i) how IT supports business and organizational strategy; and ii) the maturity of business and IT strategy alignment. The case study discusses the importance of having a balanced relationship among business strategy, information strategy, organizational strategy, and the way in which business and IT managers should act to improve business-IT alignment, also referred to as strategic alignment. Based on the results of the comparative analysis of the two companies, the research presents concrete recommendations that IT decision-makers from the two subsidiaries of the multinational company should consider to improve IT performance.

  • 73.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    El Mekawy, Mohamed Sobih Aly
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Ahmad Haseeb, Nabeel
    ERP Systems Implementation: Characteristics and Critical Success Factors. A Case Study of Electrolux2007In: Proceedings of the 8th IBIMA Conference, 2007, p. 501-508Conference paper (Refereed)
    Abstract [en]

    The new era of business information systems promises a sagacity of information flow among different modules and departments within an organization. In this context Enterprise Resource Planning (ERP) systems or enterprise systems are playing today a crucial part and their advantages and benefits gained are noteworthy. Therefore the paper has analyzed and identified which are the key aspects of the ERP systems implementation such as their critical success factors and their characteristics using as a case study Electrolux that has continue to maintain their strategic advantage on the business market in spite that the competitors have implemented global ERP systems versus the local ERP systems implemented by Electrolux. Based upon the review of other ERP systems implementation our research has looked mainly to highlight the processes streamlined by using local ERP systems that are integrated now in Electrolux which is in fact a global organisation. The main research questions addressed in the paper were looking to: (1) Highlight the characteristics of the ERP systems that are essential for any enterprise system and in particular in the case of Electrolux ERP system; (2) The examination of the different critical success factors of an ERP system implementation in order to improve the organization business information flow: (3) The investigation of how can organizations improve their practices in successful implementation of their ERP systems. Finally the research paper it is analyzing why in the designing phase of different processes, it is important to involve both the customers and the users with their needs which in case of Electrolux has due to the increased of their benefits from ERP systems implementation locally.

  • 74.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    El-Mekawy, Mohamed
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Kaboudvand, Ehsan
    An Organizational Culture Perspective in Business-IT Alignment2012In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 3, no 1, p. 1-26Article in journal (Refereed)
    Abstract [en]

    Business-IT alignment (BITA) has gained attention during the last decade. As a result, a number of theoretical models that can be applied as supportive tools for assessing different components of BITA have been developed. However, most of these efforts have been produced in different countries and they ignore the factor that’s subjected to change due to cultural contexts. The purpose of this paper is to investigate the impact of organizational culture on achieving BITA and influences its maturity. The research method and process follows the design science research and is done in three phases. First, an in-depth literature survey followed by a survey was carried out to identify and classify limitations of BITA attributes (based on Luftman’s strategic alignment maturity (SAM)) model and then, hypothesize the potential impact of organizational culture element (based on the Smit et al. model) on BITA attributes. Second, an empirical study is carried out to test the hypotheses in order to identify the limited BITA attributes based on organizational culture context. These attributes are further classified for proposing an extended version to the SAM model. Finally, the extended-SAM model is evaluated in 6 Swedish large and medium organizations to test its practicality for comparing its assessment with the assessment of the original SAM model.

  • 75.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Hodosi, Georg
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Assessing the risk exposure in IT outsourcing for large companies2011In: International Journal of Information Technology and Management, ISSN 1461-4111, E-ISSN 1741-5179, Vol. 10, no 1, p. 24-44Article in journal (Refereed)
    Abstract [en]

    The decision process for companies to outsource information technology (IT) or not is a substantial business change and in many cases the competence to take such decisions is limited and has major consequences for the company's future performance. In this context, the paper is presenting the design of an information technology outsourcing (ITO) tool that includes a procedure based on transaction cost theory (TCT) for assessing the risk exposure in ITO. The ITO tool presented in this paper is a useful and effective instrument for the IT decision-makers in support of decisions to outsource IT or not. In the development of the ITO tool, we have approached two large companies in Sweden with more than 20 years experiences in ITO that helped us in the improvement and evaluation of the usability and effectiveness of this tool.

  • 76.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Jonathan, Gideon Mekonnen
    Kozminski University, Poland.
    IT Alignment in Public Organizations: A Systematic Literature Review2017In: Information Technology Governance in Public Organizations: Theory and Practice / [ed] Lazar Rusu, Gianluigi Viscusi, Cham, Switzerland: Springer, 2017, no 0, p. 27-57Chapter in book (Refereed)
    Abstract [en]

    IT alignment is one of the widely researched topics in the information systems research area and continue to be a top management concern. However, IT alignment in the context of public organizations is still less explored. A systematic literature review is conducted to provide an overview of the current status of the research in this area and the possible future research directions. Major databases and top conference proceedings in information systems and e-government area were searched by using key words to collect articles for analysis. Finally, a total of 58 articles were identified and included in the literature review. The findings of this study indicate case study research as the most preferred research method. But due to the small numbers of public organizations explored in these studies the results are problematic for generalisation. Apart from these findings we have identified and discussed the research concepts addressed in IT alignment in public organizations studies that were categorized using the dimensions of Strategic Alignment Maturity model. The findings of this study have revealed some potential future research directions that have been less explored like organizational culture, organizational politics, social interaction, and informal organizational structure influence on IT alignment in public organizations.

  • 77.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Man, Yi
    RFID Technology Applications in Mobile Payment2007In: Proceeding of The 8th IBIMA Conference: Information Management in the Networked Economy: Issues & Solutions, 2007, p. 511-516Conference paper (Refereed)
  • 78.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Smeu, Alexandru
    Managing the Reliable Design of an Enterprise IT Network Infrastructure2010In: Information systems management, ISSN 1058-0530, E-ISSN 1934-8703, Vol. 27, no 3, p. 238-246Article in journal (Refereed)
    Abstract [en]

    Today's businesses are more and more dependent upon their information technology (IT) infrastructure. Therefore, the managers are aware of the huge costs associated with data loss (and recovery) and invest millions of dollars in special equipments in order to increase the reliability of their IT systems. Thus, the focus in this article is on the practical modalities of designing a reliable IT network infrastructure in an enterprise. In this direction an algorithm has been developed that is a hybrid between classic greedy and simulated annealing that search for the most reliable IT network infrastructure meeting the imposed budget cost constraints and the enterprise managers' decisions constraints. A key point of the proposed solution is the way in which the enterprise managers are involved in the estimation of the relative importance of their interconnections between their business's data centers. Furthermore, the algorithm presented in this article has been evaluated in the case of a retail enterprise for addressing the business's demands for a higher reliability of their IT network infrastructure.

  • 79.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Tenga, Renalda
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT Governance in the Healthcare Sector: A Case Study of a Public and Private Hospital in Tanzania2010In: International Journal of Information Systems and Change Management, ISSN 1479-313X, Vol. 4, no 4, p. 314-337Article in journal (Refereed)
    Abstract [en]

    Today in many organisations in the healthcare sector the use of IT has become crucial in sustaining and extending the organisations' strategies and objectives. From this perspective the paper provides an analysis of the current state of IT governance practices in two hospitals, one public and one private, located in Dar es Salaam, Tanzania. During this research study we found that these hospitals manage their IT resources with a limited awareness of IT governance best practices. Moreover IT governance processes which now are in place are at an initial stage. As a result of this analysis we have found that the major problems facing these hospitals are regarding the lack of IT governance awareness among IT and business executives (that is one of the major reasons for having a lower governance of IT performance) together with the lack of or inadequate IT strategies that have negative consequences on strategic alignment.

  • 80.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Viscusi, Gianluigi
    Information Technology Governance in Public Organizations: Theory and Practice2017Collection (editor) (Refereed)
    Abstract [en]

    This book examines trends and challenges in research on IT governance in public organizations, reporting innovative research and new insights in the theories, models and practices within the area. As we noticed, IT governance plays an important role in generating value from organization’s IT investments. However there are different challenges for researchers in studying IT governance in public organizations due to the differences between political, administrative, and practices in these organizations.

    The first section of the book looks at Management issues, including an introduction to IT governance in public organizations; a systematic review of IT alignment research in public organizations; the role of middle managers in aligning strategy and IT in public service organizations; and an analysis of alignment and governance with regard to IT-related policy decisions.

    The second section examines Modelling, including a consideration of the challenges faced by public administration; a discussion of a framework for IT governance implementation suitable to improve alignment and communication between stakeholders of IT services; the design and implementation of IT architecture; and the adoption of enterprise architecture in public organizations.

    Finally, section three presents Case Studies, including IT governance in the context of e-government strategy implementation in the Caribbean; the relationship of IT organizational structure and IT governance performance in the IT department of a public research and education organization in a developing country; the relationship between organizational ambidexterity and IT governance through a study of the Swedish Tax Authorities; and the role of institutional logics in IT project activities and interactions in a large Swedish hospital.

  • 81.
    Rusu, Lazar
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Viscusi, Gianluigi
    Preface2017In: Information Technology Governance in Public Organizations: Theory and Practice / [ed] Lazar Rusu, Gianluigi Viscusi, Cham, Switzerland: Springer, 2017, no 0, p. vii-xiChapter in book (Refereed)
  • 82.
    Shammas, Fadi
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Meng, Guanjie
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Barriers in Business-IT Alignment in a Large Company in Manufacturing Area2020In: International Journal of Innovation in the Digital Economy, ISSN 1947-8305, E-ISSN 1947-8313, Vol. 11, no 2, article id 1Article in journal (Refereed)
    Abstract [en]

    Business-IT alignment (BITA) continues to be a top management concern for the last ten years. Moreover, organizations mangers are still looking to understand the barriers between the status of alignment and misalignment. The barriers in BITA differ from a business area to another and particularly the authors have not found any research studies concerning the barriers in BITA in the manufacturing area in Sweden. Therefore, the research question is: What are the strategic, tactical, and operational barriers in business-IT alignment in a large company in manufacturing area? The research strategy is case study, and the data was collected through semi-structured interviews and also from company's internal documents and it was analyzed using thematic analysis. The findings of this study are a number of thirty barriers in BITA that includes six new barriers in BITA at operational, tactical and strategic level.

  • 83. Vorontsova, Anna
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Determinants of IT Outsourcing Relationships: a Recipient - Provider Perspective2014In: CENTERIS - Conference on ENTERprise Information Systems / [ed] João Varajão, Amsterdam: Elsevier, 2014, p. 588-597Conference paper (Refereed)
  • 84.
    Wang, Jiabao
    et al.
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    Factors Hindering Business-IT Alignment in Small and Medium Enterprises in China2018In: Procedia Computer Science, ISSN 1877-0509, E-ISSN 1877-0509, Vol. 138, p. 425-432Article in journal (Refereed)
    Abstract [en]

    Business-IT alignment (BITA) continues to be important for organizations and has received a considerable attention during the last 25 years from academic research. The organizational size has already been found to affect business-IT alignment but there are still a fewer research studies exploring BITA in small and medium enterprises (SMEs) compared with those studies done on large-size companies. Moreover the previous research studies have less focused on understanding the existing factors hindering BITA in SMEs particularly in China. Especially in regards to China, where there are millions of SMEs that are facing different challenges in achieving and sustaining their business-IT alignment. Therefore, case studies have been conducted in three SMEs in China that have no more than 250 employees and their turnover does not exceed 50 million annually. The data has been collected through semi-structured interviews with managers in these SMEs and also from SMEs internal documents and then analyzed thematically. The results of this study are a number of 26 factors hindering BITA in SMEs in China including seven new factors that are hindering BITA in these SMEs. The findings of this study could help researchers but also business and IT practitioners to understand the factors that are hindering BITA in Chinese SMEs and the actions to be taken for aligning business and IT strategy.

  • 85. Çelaj, Ilir
    et al.
    Rusu, Lazar
    Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
    IT outsourcing relationships in Swedish public organizations2014In: Perspectives in Business Informatics Research: Proceedings, Springer, 2014, p. 15-29Conference paper (Refereed)
    Abstract [en]

    Information technology (IT) is not only beneficial for the private sector but has a lot to offer for the public sector as well. However, most of the studies in IT outsourcing relationships consider only the private sector and do not pay attention to the public sector. In this context, the research has looked to determine the influential factors in IT outsourcing relationships in Swedish public organizations like are Swedish municipalities and classified them according to the importance. The research methodology used has included a survey among IT outsourcing decision makers from Swedish municipalities and a case study in a Swedish municipality. The survey has revealed that trust, cooperation, commitment, communication, and flexibility are the top five most important factors which are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities. While the case study has revealed that all the factors that were identified during the literature review are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities plus the identification of two new factors which are legislation and economy/money.

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