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2026 (English)In: DIS '26: Proceedings of the 2026 Designing Interactive Systems Conference / [ed] Ching Chiuan Yen; Jung-Joo Lee; Ellen Yi-Luen Do; Clement Zheng; Daisy Yoo; Tony Tang, New York: Association for Computing Machinery (ACM), 2026, p. 4085-4100Conference paper, Published paper (Refereed)
Abstract [en]
Methods for understanding the felt and situated experience of controlling autonomous systems are crucial for designing systems that are adjusted to the complexity of human interaction. Prior work has tended to overlook the bodily and experiential dimensions of monitoring systems at a distance, particularly in moments of losing control. We combined two approaches, ethnomethodology and conversation analysis, and soma design, to explore a case where a semi-autonomous system crashed when controlled by an inexperienced operator, captured in video ethnographic fieldwork. We report on our methodological approach, combining sequential video analysis of the unfolding sequence and interviews inspired by microphenomenology to unpack the operator’s experience of losing control. We contribute methodological considerations for interaction designers seeking to explore the felt experience of having and losing control of autonomous systems and discuss how insights gained through this combination of methods, rooted in phenomenology, support a designerly appreciation of safety operators’ work.
Place, publisher, year, edition, pages
New York: Association for Computing Machinery (ACM), 2026
Keywords
Control, Conversation Analysis, Ethnomethodology, Lived Experience, Operator, Robot Autonomy, Soma Design
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:su:diva-258666 (URN)10.1145/3800645.3812868 (DOI)2-s2.0-105042689200 (Scopus ID)979-8-4007-2563-0 (ISBN)
Conference
2026 ACM Designing Interactive Systems Conference (DIS 2026), Singapore, 13-17 June, 2026
2026-08-282026-08-282026-08-28Bibliographically approved