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Factors for Successful IT Outsourcing Relationships in Large Companies in Sweden: A Service Buyer’s Perspective
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.ORCID-id: 0000-0001-6545-3295
2020 (engelsk)Inngår i: Information Systems: 16th European, Mediterranean, and Middle Eastern Conference, EMCIS 2019, Dubai, United Arab Emirates, December 9–10, 2019, Proceedings / [ed] Marinos Themistocleous, Maria Papadaki, Springer, 2020, s. 486-497Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Relationship management in IT Outsourcing (ITO) is widely accepted as a prerequisite for a successful ITO. However, there is still a need for understanding the important factors that contribute to a successful ITO relationship in large companies in Sweden. Therefore, this study wants to address this knowledge gap. The studied companies are the largest ones regarding turnover in Sweden and are present in the “Large Cap” segment at Nasdaq Stockholm Exchange. The results of this research are compared with a previous study done in 2012 in large companies in Sweden. The findings show that the most important factors (from a buyer’s perspective) for a successful ITO relationship are communication; conflict and conflict resolution; trust; commitment; cooperation; and internal competence. The identified relational factors in this study contribute to ITO research and can help ITO decision-makers in large companies to have successful ITO relationships and improve their ITO.

sted, utgiver, år, opplag, sider
Springer, 2020. s. 486-497
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 381
Emneord [en]
IT outsourcing relationships, Factors, Communication, Trust, Commitment, Conflict resolution, Cooperation, Internal competence, Sweden
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-184115DOI: 10.1007/978-3-030-44322-1_36ISBN: 978-3-030-44321-4 (tryckt)ISBN: 978-3-030-44322-1 (digital)OAI: oai:DiVA.org:su-184115DiVA, id: diva2:1458027
Konferanse
16th European, Mediterranean, and Middle Eastern Conference, EMCIS 2019, Dubai, United Arab Emirates, December 9–10, 2019
Tilgjengelig fra: 2020-08-13 Laget: 2020-08-13 Sist oppdatert: 2022-02-26bibliografisk kontrollert

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