To a large degree, the voices of staff running daily operations in secure units for adolescents, particularly on sensitive issues such as violence and abuse, have been missing. The aim of the present paper is to make these voices heard by investigating what forms of violence staff in secure units encounter in their day-to-day work and to deepen our understanding of how they handle it. The study uses two theoretical starting points. First, the secure unit is understood in terms of Berger and Luckmann’s concept of institutionalisation, emphasising how behaviour and practices develop through well-defined roles. Secondly, inspiration is drawn from Goffman’s notion of frontstage and backstage, highlighting how staff within an institution (i.e. secure unit) enter into different roles. Fifty-three semi-structured interviews were conducted with staff at three different secure units for adolescents in Sweden. The material was organised through a thematic analysis, yielding six themes placed under two headings; ‘A violent scene? A matter of definition’ and ‘Handling violence: strategies employed’. The results show how staff describe youth as the violent party and how they suppress their own emotions. Additionally, staff articulated their own use of violence toward youth and their emotional stance, describing an interpersonal shield that protected them from violence. The results underline the importance of raising questions about the nature of violence in secure units for adolescents and how staff handle such violence in their everyday work.

Secure units for adolescents are emotion-filled places. This paper examines how secure unit staff are socialized to match emotions to violent situations in a dynamic social context according to different feeling rules. The analysis applies theories about emotional culture as well as feeling rules. The article builds on 53 semi-structural interviews with staff at three secure units for detained boys and girls run by the Swedish National Board of Institutional Care. The findings illustrate different ways in which staff adjust their feelings in violent situations by both breaking and following rules. Results are discussed with respect to three themes: (1) emotional adjustments tuned to co-workers; (2) emotional adjustments tuned to self; and (3) emotional adjustments tuned to youth behaviour. The results show the importance of taking emotions seriously in daily work, as this makes it possible to visualize how staff emotionally socialize into their organization. Due to a lack of education and professional identity among staff, the socialization process is highly relevant, as it is primarily perceptions of youth and co-workers that control and develop feeling rules for staff.

This article focuses on how one staff member at a therapeutic residential institution negotiates his work identity, exploring how he narrates a violent incident, the formation of work identity, and how the adolescent figures within these processes. Mishler argues that when speaking, we perform identity. As social actors, we select and organize language, telling stories that fit the audience, our intentions, and the occasion. The article is framed both theoretically and methodologically through the assumption that narrative is a fundamental human way of giving meaning to our experiences. Identities are understood as being produced and performed within personal narratives. Thus, in an interview situation, narratives provide an interactive space for personal subjectivities to be expressed and enacted. Drawing on Mishler, we find three essential "turning points" that shape Alex’s work identity: (1) the violent incident, (2) the adolescent’s return to the ward, and (3) Alex’s subsequent change of wards. We interpret Alex’s narrative as a "narrative of resistance" that may have practical day-to-day implications for the field of institutional care and help expand the staff’s clinical toolbox. Further, Alex’s narrative is a vital example of stories of violence, which can be incorporated into policy documents on violence management.

The Swedish National Board of Institutional Care (SiS) has reported a rise in violent incidents between staff and youth placed in secure units. This paper explores how secure unit staff narratively position themselves and youth when speaking about violence, and how staff describe the emotional impact violence has on them. The paper takes two theoretical starting points. First is the concept of emotional labour, including feeling rules, emphasizing that staff work with the emotions of others whilst also being expected to control their own. Second is the idea that the interaction among staff shapes various social representations and positionings. Five focus groups were conducted with staff (n = 27) who worked with both boys and girls at three different secure units in Sweden. The empirical data was first processed through narrative analysis and then by an interaction analysis. The results, presented as four excerpts within four themes, reveal collegial processes of narrative helping that steer group members to find emotional positions when talking about experienced violence, i.e., to find appropriate feeling rules. Furthermore, despite counter-narratives expressed by participants in the focus group, a representation of youth as violent persists. Finally, emotional labour seems to involve working with one’s own feelings and controlling the emotions of youth, not the opposite. The results suggest how important it is for staff to recognize youth from different templates and that violence can take various forms, and furthermore, that it is essential to make the emotion of fear visible in this context.