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”I don’t know if I can share this.”: Agency and sociomateriality in digital text sharing of business communication
Stockholm University, Faculty of Humanities, Department of Swedish Language and Multilingualism.ORCID iD: 0000-0001-6873-9408
Stockholm University, Faculty of Humanities, Department of Swedish Language and Multilingualism. Umeå University, Sweden.ORCID iD: 0000-0003-4980-9487
Stockholm University, Faculty of Humanities, Department of Swedish Language and Multilingualism.
2021 (English)In: Journal of Digital Social Research (JDSR), E-ISSN 2003-1998, Vol. 3, no 3, p. 1-31Article in journal (Refereed) Published
Abstract [en]

In modern business organizations, digital practices are enacted daily, often when sharing texts, which is crucial for knowledge management. How professionals experience digital text sharing is an issue that is often overlooked. In this paper, we focus on a relatively new aspect of business digital literacy: the literacy practice of digital text sharing in workplaces. Our analysis was conducted on ethnographic data from business organizations. The results show that sociomaterial aspects are enacted by professionals by discussing 1) the protection of borders of their own and other organizations, and 2) the status and digital location of texts. The analysis highlights two means of expressing agency that indicate conflicting norms: joking and showing strong emotions. The study places the hitherto backgrounded literacy practice of digital text sharing in workplaces in the foreground, proposes methods for studying this phenomenon, and highlights issues concerning digital text sharing that should be addressed by organizations.

Place, publisher, year, edition, pages
2021. Vol. 3, no 3, p. 1-31
Keywords [en]
professional communication, digital literacy, agency
National Category
Languages and Literature
Research subject
Scandinavian Languages
Identifiers
URN: urn:nbn:se:su:diva-198124DOI: 10.33621/jdsr.v3i3.78OAI: oai:DiVA.org:su-198124DiVA, id: diva2:1606739
Funder
Marcus and Amalia Wallenberg Foundation, 2015.0093Available from: 2021-10-28 Created: 2021-10-28 Last updated: 2022-02-25Bibliographically approved

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Blåsjö, MonaJonsson, CarlaJohansson, Sofia

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Citation style
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