Design Ethics at Work
2024 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]
The complexity of introducing ethics into technology design practices and the need to support practitioners’ ethical awareness and action are widely recognized in Human-Computer Interaction (HCI) research. However, despite extensive research and academic propositions on ethical design, these research results are often underused in practice. To address this gap, this thesis investigates how designers of digital technology understand, do, and envision ethics at work.
Employing qualitative approaches, including semi-structured interviews and co-design workshops, the research explores practitioners' perspectives of ethics at work. The findings show the practitioners' general unfamiliarity with ethics, who are often more concerned with business metrics, like bounce rates and billable hours, rather than ethical considerations. Moreover, the empirical work shows that ethical responsibility is blurry and often thought of as someone else's problem, or even “boring.” This disconnect, further complicated by the lack of ethical considerations in everyday design practice, leads to inconsistent attention to ethical problems in design.
Addressing this, the thesis advocates for a recognition of ethics as both a critical and urgent matter that requires proactive attention. Moreover, it presents a range of concepts and toolkits—for instance, safe spaces and a design brief—co-designed with practitioners for cultivating design ethics at work. Finally, drawing on the concept of communities of practice, this thesis proposes that by approaching ethics as a collective effort, ethical knowledge and practice can be effectively developed through joint inquiry. This community-focused framing can support collective sense-making as well as meaningful change-making of ethical practice in the design industry.
The research contributes actionable knowledge for researchers who want to study and develop ethics in design practice, as well as for design practitioners who strive to sensitize themselves and their work communities to design ethics.
Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2024. , p. 96
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 24-010
Keywords [en]
Cultivation, Ethics, Design, Practice, HCI, Co-design
National Category
Human Computer Interaction
Research subject
Information Society
Identifiers
URN: urn:nbn:se:su:diva-233188ISBN: 978-91-8014-925-9 (print)ISBN: 978-91-8014-926-6 (electronic)OAI: oai:DiVA.org:su-233188DiVA, id: diva2:1895207
Public defence
2024-10-18, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
2024-09-252024-09-052024-09-19Bibliographically approved
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