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Design Ethics at Work
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0003-4084-3259
2024 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The complexity of introducing ethics into technology design practices and the need to support practitioners’ ethical awareness and action are widely recognized in Human-Computer Interaction (HCI) research. However, despite extensive research and academic propositions on ethical design, these research results are often underused in practice. To address this gap, this thesis investigates how designers of digital technology understand, do, and envision ethics at work.

Employing qualitative approaches, including semi-structured interviews and co-design workshops, the research explores practitioners' perspectives of ethics at work. The findings show the practitioners' general unfamiliarity with ethics, who are often more concerned with business metrics, like bounce rates and billable hours, rather than ethical considerations. Moreover, the empirical work shows that ethical responsibility is blurry and often thought of as someone else's problem, or even “boring.” This disconnect, further complicated by the lack of ethical considerations in everyday design practice, leads to inconsistent attention to ethical problems in design.

Addressing this, the thesis advocates for a recognition of ethics as both a critical and urgent matter that requires proactive attention. Moreover, it presents a range of concepts and toolkits—for instance, safe spaces and a design brief—co-designed with practitioners for cultivating design ethics at work. Finally, drawing on the concept of communities of practice, this thesis proposes that by approaching ethics as a collective effort, ethical knowledge and practice can be effectively developed through joint inquiry. This community-focused framing can support collective sense-making as well as meaningful change-making of ethical practice in the design industry.

The research contributes actionable knowledge for researchers who want to study and develop ethics in design practice, as well as for design practitioners who strive to sensitize themselves and their work communities to design ethics.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2024. , p. 96
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 24-010
Keywords [en]
Cultivation, Ethics, Design, Practice, HCI, Co-design
National Category
Human Computer Interaction
Research subject
Information Society
Identifiers
URN: urn:nbn:se:su:diva-233188ISBN: 978-91-8014-925-9 (print)ISBN: 978-91-8014-926-6 (electronic)OAI: oai:DiVA.org:su-233188DiVA, id: diva2:1895207
Public defence
2024-10-18, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2024-09-25 Created: 2024-09-05 Last updated: 2024-09-19Bibliographically approved
List of papers
1. Design Ethics in Practice – Points of Departure
Open this publication in new window or tab >>Design Ethics in Practice – Points of Departure
2021 (English)In: Proceedings of the ACM on Human-Computer Interaction, E-ISSN 2573-0142, Vol. 5, no CSCW1, article id 130Article in journal (Refereed) Published
Abstract [en]

Recent years have seen an increased interest in ethically responsible design of technology in society at large as well as among design practitioners. While design ethics is a well-established research area, few studies have enquired into how design practitioners understand ethics. Through semi-structured interviews we have explored practitioners’ approaches to ethics in design. Our findings show noticing, reflecting and reacting as three ways that ethical matters are approached. This ties into dynamic and participatory views on ethics, rather than viewing ethics as a set of formal frameworks and deductive reasoning practices. Practitioners need approaches that tie in to existing work practices. Our results provide practice-led suggestions and points of departure of when and how it might be suitable to infuse design ethics into design practice.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2021
Keywords
design ethics, design practice, practice-led research, applied ethics, Designetik, designpraktik, tillämpad etik
National Category
Information Systems
Research subject
Information Society
Identifiers
urn:nbn:se:su:diva-200457 (URN)10.1145/3449204 (DOI)
Available from: 2022-01-05 Created: 2022-01-05 Last updated: 2024-09-05Bibliographically approved
2. Cultivating Ethics – A perspective from practice
Open this publication in new window or tab >>Cultivating Ethics – A perspective from practice
2020 (English)In: NordiCHI'20: Shaping Experiences, Shaping Society: Proceedings of the 11th Nordic Conference on Human-Computer Interaction Tallinn, Estonia, 25-29 October, 2020, Association for Computing Machinery (ACM), 2020, article id 22Conference paper, Published paper (Refereed)
Abstract [en]

Ethically responsible design of technology has been under prolific discussion in recent years. Since design practitioners play a big part in shaping technology, their understanding of ethics is important. Much research has been conducted on ethics in design, but research findings are rarely used in industry. Our study addresses this gap by creating a space for conversation for design practitioners to explore the meaning of design ethics and related challenges. Our findings confirm the complexity of integrating ethics into the everyday practice of design, and suggest co-creating possible solutions as a way to start cultivating ethos in practice. Practitioners envisioned ideas for a toolbox concept, thoughts on how to integrate ethics into existing practices, and a visual moral compass. Our findings translate into a set of questions aiming to make ethical issues in practice visible, and to stimulate discussions around what designers considered to be ethical challenges. 

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2020
Keywords
Design ethics, design practice, practitioner, ethos building, design etik, design praktik, praktiker, ethos
National Category
Information Systems
Research subject
Information Society
Identifiers
urn:nbn:se:su:diva-189226 (URN)10.1145/3419249.3420064 (DOI)978-1-4503-7579-5 (ISBN)
Conference
11th Nordic Conference on Human-Computer Interaction (NordiCHI'20), Tallinn, Estonia, October 25-29, 2020
Available from: 2021-01-18 Created: 2021-01-18 Last updated: 2024-09-05Bibliographically approved
3. Cultivating ethics with professional designers
Open this publication in new window or tab >>Cultivating ethics with professional designers
2023 (English)In: Nordes 2023: This Space Intentionally Left Blank, 12-14 June, Linköping / [ed] S. Holmlid, V. Rodrigues, C. Westin, P.G. Krogh, M. Mäkelä, D. Svanaes, Å. Wikberg-Nilsson, 2023Conference paper, Published paper (Refereed)
Abstract [sv]

De senaste åren har intresset för designers etiska ansvar ökat. Trots detta saknas kunskap om hur etisk praxis kan kultiveras i verkliga miljöer. För att utforska detta bildade vi ett team med designers på en digital designstudio. Under 10 månader samarbetade teamet och samskapade aktiviteter och material avsedda att öka medvetenheten om etik hos designers på designstudion. Vår forskning understryker vikten av att presentera etik på ett tilltalande sätt för att engagera designers och illustrerar hur vi laborerade med detta i vårt projekt. Dessutom diskuterar vi co-design som en samarbetsyta för att engagera designutövare i utforskningen och utvecklingen av etisk praktik.

Abstract [en]

Recent years have seen an increased interest in designers’ ethical responsibility. However, knowledge concerning how ethical practice could be cultivated in real-life settings is still lacking. In order to explore this issue, we formed a team with practitioners at a digital design studio. During 10 months, the team co-designed activities and materials intended to sensitize design practitioners at the studio to ethics. Our research underscores the importance of presenting ethics in an appealing manner in order to engage designers, and illustrates how we explored this in our project. Moreover, we discuss co-design as a collaborative space for engaging design practitioners in the exploration and development of ethics that go beyond “tick-box exercises”.

Series
Nordic Design Research, E-ISSN 1604-9705
Keywords
design ethics, cultivation, design practice, designetik, kultivering, designpraktik
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-218288 (URN)10.21606/nordes.2023.48 (DOI)
Conference
Nordes 2023: This Space Intentionally Left Blank, 12-14 June, Linköping, Sweden.
Available from: 2023-06-19 Created: 2023-06-19 Last updated: 2024-09-05Bibliographically approved
4. Doing Good Business? Design Leaders’ Perspectives on Ethics in Design
Open this publication in new window or tab >>Doing Good Business? Design Leaders’ Perspectives on Ethics in Design
Show others...
2024 (English)In: Proceedings of the ACM on Human-Computer Interaction (PACMHCI), E-ISSN 2573-0142, Vol. 8, no GROUPArticle in journal (Refereed)
Abstract [en]

Design is not neutral but involves ethical aspects, from addressing power dynamics to enabling broader accessibility and inclusion. In industry settings, design leaders can play an essential role in promoting ethical design by, for instance, setting visions, developing and advocating values, and providing guidance for design. Through co-design workshops with ten design leaders working in Sweden, we investigated how these professionals envision the cultivation-that is, the development, promotion, and dissemination-of ethically responsible design. Our study outlines what the participants regard as the main problems that stifle ethical design and designing, and how to practically address them. The findings highlight that design leaders consider the lack of awareness about the ethical dimensions of design to be one of the main problems. Additionally, they point to various strategies for addressing the problems, such as communicating compelling reasons for prioritizing ethics, creating inclusive and welcoming spaces for collaborative problem-solving and learning about ethics, and folding ethics into current practices. This could involve, for instance, adding the dimension of ethics to 'design critique' sessions, or re-evaluating portfolio reviews to prioritize diversity in recruitment. We conclude by discussing design leaders' potential for furthering ethically responsible design, and provide a practical tool, a design brief, to support this endeavor.

Keywords
design leadership, ethics, cultivating practice
National Category
Human Computer Interaction
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-228487 (URN)10.1145/3633067 (DOI)
Available from: 2024-04-19 Created: 2024-04-19 Last updated: 2024-09-05

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Lindberg, Sharon

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5678910118 of 14
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