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The Impact of Social Media on Business Performance of Women Entrepreneurs and their Empowerment: A Mixed Methods Study in the Context of Sri Lanka
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. NSBM Green University.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0003-1153-1870
Number of Authors: 22024 (English)In: Managing Global Transitions, ISSN 1581-6311, E-ISSN 1854-6935, Vol. 22, p. 167-192Article in journal (Refereed) Published
Abstract [en]

The impact of social media on business performance of women entrepreneurs and their empowerment is examined in this research. Focusing on Sri Lanka, two research questions are addressed: (1) How are social media platforms empowering women entrepreneurs in Sri Lanka today, and (2) How can the use of social media be improved to support women entrepreneurs in Sri Lanka? A mixed-methods approach was used, with a survey (157 responses) and an online focus group (5 respondents) discussion. The statistical findings showed that business performance of women entrepreneurs mediates the relationship between use of social media and women’s empowerment. Qualitative analysis revealed that the use of social media transforms mindsets, facilitates knowledge sharing, provides motivation, supports business operations, promotes gender-neutral branding, and enables networking for women entrepreneurs in Sri Lanka to enhance the performance of their businesses, leading to empowerment. To enhance support, social media platforms should prioritize motivation, targeted networking, professional courses, and robust security measures.

Place, publisher, year, edition, pages
2024. Vol. 22, p. 167-192
Keywords [en]
social media, women entrepreneurs, business performance, empowerment
National Category
Information Systems, Social aspects
Research subject
Information Society
Identifiers
URN: urn:nbn:se:su:diva-237883DOI: 10.26493/1854-6935.22.167-192Scopus ID: 2-s2.0-105018242812OAI: oai:DiVA.org:su-237883DiVA, id: diva2:1927269
Available from: 2025-01-14 Created: 2025-01-14 Last updated: 2025-12-04Bibliographically approved
In thesis
1. BEAUTY, BUSINESS, AND BELONGING: Understanding Women’s Empowerment in Sri Lanka through Entrepreneurship and Social Media
Open this publication in new window or tab >>BEAUTY, BUSINESS, AND BELONGING: Understanding Women’s Empowerment in Sri Lanka through Entrepreneurship and Social Media
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis examines how women entrepreneurs in Sri Lanka define empowerment, and how they use social media in the process, centring on the question: "How can women of the global south be empowered through entrepreneurship and the use of social media?" Adopting a bottom-up approach to policy and theory building, the study prioritizes women's lived experiences over externally imposed definitions. By integrating their perspectives, this research contributes to a more contextually relevant understanding of empowerment, emphasizing economic independence, decision-making authority, and social transformation.

Although women comprise 51.5% of Sri Lanka’s population, their economic participation remains disproportionately low, and structural barriers, wage disparities, and gendered social norms continue to limit their entrepreneurial potential. However, digital platforms, particularly social media, have emerged as transformative tools, facilitating marketing, networking, knowledge sharing, and business growth. Using a mixed-methods approach, this research highlights how entrepreneurial agency, supported by social media, enhances women’s confidence and financial security, as well as their ability to negotiate societal and familial expectations.

The research findings underscore the critical role of social media in empowering women entrepreneurs by enhancing their self-esteem, confidence, and decision-making autonomy. Many of the participants shared stories of personal growth, describing how entrepreneurship strengthened their ability to negotiate within family dynamics and assert their preferences in both private and public spheres. The final stage of this research led to the development of the “Empower Her” app prototype, a digital platform designed to support women entrepreneurs in their journey toward empowerment. By providing access to knowledge, networking opportunities, and business development resources, the app serves as an extension of the study’s findings, bridging the gap between entrepreneurial ambition and practical empowerment. Ultimately, this research advances both theoretical and practical discussions on women’s empowerment, illustrating the interplay between entrepreneurship, digital engagement, and self-determination in the Sri Lankan context.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2026. p. 110
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526
Keywords
Women Empowerment, Digital Platform, Women Entrepreneurship, Capability, Feminist Theory
National Category
Social Sciences Information Systems, Social aspects
Research subject
Information Society
Identifiers
urn:nbn:se:su:diva-250173 (URN)978-91-8107-472-7 (ISBN)978-91-8107-473-4 (ISBN)
Public defence
2026-02-05, Lilla Hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 14:00 (English)
Opponent
Supervisors
Available from: 2026-01-13 Created: 2025-12-04 Last updated: 2026-01-07Bibliographically approved

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de Silva, ThiliniHansson, Henrik

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