This article focuses on the administrative process of daily living support for people with psychiatric disabilities and whether the IBIC (the Individual's Needs in Focus) method contributes to supportive social work characterised by flexibility in time, place and activities. Function-based specialisation, which separates investigation and decision-making from the execution of interventions, requires the exchange of information. The IBIC is designed to promote this exchange. The study is based on 80 investigations, 13 caseworker interviews and 7 group interviews with social workers. Information exchange poses challenges. The time constraints and focus on ICF terms can hinder the identification of key needs. Irrelevant tasks create uncertainty for social workers, while overly detailed goals reduce flexibility. The implementation plan risks becoming a control tool rather than person-centered. Follow-up is also hindered by inconsistencies in IBIC documentation. The IBIC reenforces trust in the administrative process and promotes standardisation and task fulfilment, but it fails to include relational and social aspects, which creates dilemmas for clients and social workers. There is a risk that the administrative process of the IBIC will take on a life of its own, with little relevance to the practical work being carried out.