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Organizational Culture Values Critical for Digital Transformation Success in a Developing Country: Insights From a Fuzzy Delphi Method Study
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0002-1191-361X
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0001-6545-3295
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0001-9044-5836
Number of Authors: 32026 (English)In: Australasian Conference on Information Systems (ACIS 2025), Association for Information Systems (AIS) , 2026, article id 143Conference paper, Published paper (Refereed)
Abstract [en]

Digital transformation (DT) is a fundamental change process enabled by digital technologies and strategic resource alignment that aims to improve organizational performance and stakeholder value radically. Although often viewed through a technological lens, DT also requires cultural readiness to ensure sustainable outcomes. There is a need to identify and validate the organizational culture values critical for DT success. This study addresses the gap by examining these values in a developing-country context. Drawing on 22 organizational cultural values synthesized from previous studies, a two-round Fuzzy Delphi Method was conducted with an expert panel of academic researchers, digital strategy consultants, and practitioners in Indonesia. The results identified nine critical organizational cultural values for DT success: Commitment, Innovation, Continuous Improvement, Cooperation and Collaboration, Customer Centricity, Empowerment, Adaptability, Forward-Thinking, and Technology Acceptance. The study provides insights into how these values manifest across contexts and offers theoretical understanding and practical guidance for policymakers and leaders.

Place, publisher, year, edition, pages
Association for Information Systems (AIS) , 2026. article id 143
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-255106OAI: oai:DiVA.org:su-255106DiVA, id: diva2:2058539
Conference
Australasian Conference on Information Systems (ACIS 2025), 1-5 December, 2025, Brisbane, Australia.
Available from: 2026-05-07 Created: 2026-05-07 Last updated: 2026-05-12Bibliographically approved

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Nugraha, RyanRusu, LazarPerjons, Erik

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf