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Under the Influence of Commercial Values: Neoliberalized Business-Consumer Relations in the Swedish Certification Market, 1988-2018
Stockholm University, Faculty of Social Sciences, Department of Economic History and International Relations.ORCID iD: 0000-0002-4807-600x
Stockholm University, Faculty of Social Sciences, Department of Social Anthropology, Stockholm Centre for Organizational Research (SCORE). Stockholm School of Economics, Sweden; Uppsala University, Sweden.ORCID iD: 0000-0001-9946-2392
2023 (English)In: Enterprise & society, ISSN 1467-2227, E-ISSN 1467-2235, Vol. 24, no 3, p. 647-675Article in journal (Refereed) Published
Abstract [en]

Since the 1990s, a new model for market control organized through tripartite standards regimes (TSR), has expanded globally and affected most market exchanges through standard-setting, accreditation, and certification. This article investigates business-consumer relations under this regime, with a specific focus on the functions of accreditation and certification. In our case study of Sweden, a new picture of consumer protection under late capitalism evolves. Seeing it as a form of neoliberalization, the article uncovers a transition between two regimes of control; from one built on a potential conflict between consumer and business interests, to one based on the assumption that business interests are beneficial for all parties. Although business interest was formulated as pleasing the consumer-or the customer-by both certification firms and the Swedish Accreditation Authority, in practice consumer interest as something worth protecting was made abstract in the era of the TSR.

Place, publisher, year, edition, pages
2023. Vol. 24, no 3, p. 647-675
Keywords [en]
Sweden, Cetrification, Neoliberalism, Management standards
National Category
Economic History
Identifiers
URN: urn:nbn:se:su:diva-203699DOI: 10.1017/eso.2022.3ISI: 000767122300001Scopus ID: 2-s2.0-85126672810OAI: oai:DiVA.org:su-203699DiVA, id: diva2:1650802
Available from: 2022-04-08 Created: 2022-04-08 Last updated: 2023-10-06Bibliographically approved

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Arnberg, KlaraGustavsson, Martin

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