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Fraud detection with natural language processing
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. University of Economics and Business, Athens, Greece.ORCID iD: 0000-0001-9188-7425
Number of Authors: 42024 (English)In: Machine Learning, ISSN 0885-6125, E-ISSN 1573-0565, Vol. 113, p. 5087-5108Article in journal (Refereed) Published
Abstract [en]

Automated fraud detection can assist organisations to safeguard user accounts, a task that is very challenging due to the great sparsity of known fraud transactions. Many approaches in the literature focus on credit card fraud and ignore the growing field of online banking. However, there is a lack of publicly available data for both. The lack of publicly available data hinders the progress of the field and limits the investigation of potential solutions. With this work, we: (a) introduce FraudNLP, the first anonymised, publicly available dataset for online fraud detection, (b) benchmark machine and deep learning methods with multiple evaluation measures, (c) argue that online actions do follow rules similar to natural language and hence can be approached successfully by natural language processing methods.

Place, publisher, year, edition, pages
2024. Vol. 113, p. 5087-5108
Keywords [en]
Fraud detection, Natural language processing, E-banking, Feature engineering, Varying class imbalance
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:su:diva-221316DOI: 10.1007/s10994-023-06354-5ISI: 001032046200001Scopus ID: 2-s2.0-85165213807OAI: oai:DiVA.org:su-221316DiVA, id: diva2:1798622
Available from: 2023-09-19 Created: 2023-09-19 Last updated: 2024-09-16Bibliographically approved

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Pavlopoulos, John

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