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Measuring Trust in Public Sector Organizations – Research Note
Stockholm University, Faculty of Social Sciences, Department of Psychology, Work and organizational psychology.ORCID iD: 0000-0003-1709-2004
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Number of Authors: 62024 (English)In: Scandinavian Journal of Work and Organizational Psychology, E-ISSN 2002-2867, Vol. 9, no 1, p. 1-9, article id 4Article in journal (Refereed) Published
Abstract [en]

The study aims to develop and psychometrically test an instrument to assess trust in public sector organizations. Although trust-based management is of interest in many municipalities in the Nordic countries, an instrument to assess trust adapted for this context is lacking. The present study complies with Luhmann’s system theory and commonly used instruments in this tradition. Data from 240 first-line managers (RR 75%) and 1,871 employees (RR 47%) from all departments in one Swedish municipality were analyzed with a multi-level approach. Out of 16 initial items presented to first-line managers and employees, 8 were retained after the psychometrical testing in both samples. Factor loadings at both within and between levels, and the multilevel homology when exploring convergent and criterion-related validity, showed a similar pattern of two distinct factors. Similar to other previously developed instruments, Supervisory Trust was one dimension. The second construct Organizational Trust included items on trust in politicians and administrative specialists, in addition to trust in top-level managers. The Public Sector Organizational Trust Inventory can be recommended for use in future research on trust at individual as well as group levels.

Place, publisher, year, edition, pages
2024. Vol. 9, no 1, p. 1-9, article id 4
Keywords [en]
organizational trust, supervisory trust, measurement, MCFA, management, public sector
National Category
Psychology
Research subject
Psychology
Identifiers
URN: urn:nbn:se:su:diva-228475DOI: 10.16993/sjwop.234Scopus ID: 2-s2.0-85191263258OAI: oai:DiVA.org:su-228475DiVA, id: diva2:1852766
Note

This work was made possible by a grant from AFA Insurance (Dnr: 180066)

Available from: 2024-04-19 Created: 2024-04-19 Last updated: 2024-11-14Bibliographically approved

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Härenstam, AnnikaFältén, Rebecca

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