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Why is my Agent so Slow? Deploying Human-Like Conversational Turn-Taking
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
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Number of Authors: 72023 (English)In: HAI '23: Proceedings of the 11th International Conference on Human-Agent Interaction, Association for Computing Machinery (ACM), 2023, p. 490-492Conference paper, Published paper (Refereed)
Abstract [en]

The emphasis on one-to-one speak/wait spoken conversational interaction with intelligent agents leads to long pauses between conversational turns, undermines the flow and naturalness of the interaction, and undermines the user experience. Despite ground breaking advances in the area of generating and understanding natural language with techniques such as LLMs, conversational interaction has remained relatively overlooked. In this workshop we will discuss and review the challenges, recent work and potential impact of improving conversational interaction with artificial systems. We hope to share experiences of poor human/system interaction, best practices with third party tools, and generate design guidance for the community.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2023. p. 490-492
Series
ACM International Conference Proceeding Series
Keywords [en]
conversational user interfaces, multi-party dialogue, social robots
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:su:diva-235015DOI: 10.1145/3623809.3623976ISI: 001148034200090Scopus ID: 2-s2.0-85180126491ISBN: 979-8-4007-0824-4 (print)OAI: oai:DiVA.org:su-235015DiVA, id: diva2:1909241
Available from: 2024-10-30 Created: 2024-10-30 Last updated: 2024-10-30Bibliographically approved

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McMillan, Donald

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