Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Dealing with callers’ racialised talk in suicide preventive helplines: accomplishing (anti)racism in the context of unconditional support
Stockholm University, Faculty of Humanities, Department of Ethnology, History of Religions and Gender Studies.ORCID iD: 0000-0001-8547-8772
Number of Authors: 32024 (English)In: Sociology of Health and Illness, ISSN 0141-9889, E-ISSN 1467-9566, Vol. 46, no 8, p. 1547-1586Article in journal (Refereed) Published
Abstract [en]

This article investigates how mental health counsellors on helplines in Sweden deal with racism from callers who self-categorise as non-racialised. Previous studies have identified racism as a problem in health care interactions, but there is limited knowledge about the features of racialised talk and how staff respond. In this study, we use conversation analysis and membership categorisation analysis to examine racialised talk in 17 audiorecorded calls, a subset of 458 calls to suicide preventive helplines. The analysis shows that racialisation functions as a resource for callers to make sense of their mental health difficulties. This speaks to the complexity of responding to racism in a mental health setting, as counsellors must see to callers’ needs, and calling out racialised talk may alienate callers. Call-takers manage this problem in three ways: (1) questioning racialised talk, (2) supporting the callers’ stance in a way that makes it ambiguous if call-takers are coproducing racism or affiliating with callers’ lives being difficult and (3) supporting callers’ problems as mental health issues while resisting a potentially racist trajectory. The study offers direct insight into the workings of racism in health care and how practitioners can balance health care users' needs for support with an antiracist position.

Place, publisher, year, edition, pages
2024. Vol. 46, no 8, p. 1547-1586
Keywords [en]
anti-racism, conversation analysis, crisis helpline, racism, unconditional support
National Category
Social Work
Identifiers
URN: urn:nbn:se:su:diva-236083DOI: 10.1111/1467-9566.13789ISI: 001244315100001PubMedID: 38861477Scopus ID: 2-s2.0-85195561552OAI: oai:DiVA.org:su-236083DiVA, id: diva2:1917045
Available from: 2024-11-29 Created: 2024-11-29 Last updated: 2024-11-29Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textPubMedScopus

Authority records

Hamed, Sarah

Search in DiVA

By author/editor
Hamed, Sarah
By organisation
Department of Ethnology, History of Religions and Gender Studies
In the same journal
Sociology of Health and Illness
Social Work

Search outside of DiVA

GoogleGoogle Scholar

doi
pubmed
urn-nbn

Altmetric score

doi
pubmed
urn-nbn
Total: 52 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf