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Influences of ICT Tools on the Empathizing Phase of the Design Thinking Process of Design Students
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0002-1337-4234
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0002-5150-9101
George Brown College, Toronto, Canada.
Number of Authors: 32024 (English)In: Design, User Experience, and Usability: 13th International Conference, DUXU 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part V / [ed] Aaron Marcus; Elizabeth Rosenzweig; Marcelo M. Soares, Springer , 2024, p. 79-92Conference paper, Published paper (Refereed)
Abstract [en]

The notion of design thinking initiates discussions regarding its process and practices in many fields, including education. However, the design thinking process within the architectural domain and among architectural design students has not been sufficiently addressed in education and scientific research. This study explores the design thinking process of the design students while working in a conventional design studio context, further, expanding towards exploring the influences which could be made by ICT tools to the design process adopted by students. For this study, twenty-five interior design undergraduates were selected through convenient sampling technique. The students were divided into five random groups and were assigned with a design task to engage. Conventional design studio at NSBM Green University, Sri Lanka was utilized as the study context. Each study was conducted through three studio days with six hours allocated per day. Data was collected using naturalistic observation, focus group interviews, narrative samplings, and photographs to ensure the credibility of the data by adopting multiple data collection techniques. Six phased thematic analysis was utilized for data analysis. Results have shown that ICT tools have facilitated students to start their design thinking process from Ideation. Empathizing phase was critically neglected by students as a result, and we identified it as a major problem which needs further research.

Place, publisher, year, edition, pages
Springer , 2024. p. 79-92
Series
Lecture Notes in Computer Science (LNCS), ISSN 0302-9743, E-ISSN 1611-3349 ; 14716
Keywords [en]
ICT tools, Design thinking process, Conventional design studio
National Category
Human Computer Interaction
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-237973DOI: 10.1007/978-3-031-61362-3_6ISI: 001275716600006Scopus ID: 2-s2.0-85197268742ISBN: 978-3-031-61362-3 (electronic)ISBN: 978-3-031-61361-6 (print)OAI: oai:DiVA.org:su-237973DiVA, id: diva2:1928278
Conference
13th International Conference, DUXU 2024, 29 June-4 july 2024, Washington, DC, USA.
Available from: 2025-01-16 Created: 2025-01-16 Last updated: 2025-11-21Bibliographically approved
In thesis
1. Transition from Conventional Design Studio Context to Real-Life Design Studio: Empathising Phase in Interior Design Education in Sri Lanka
Open this publication in new window or tab >>Transition from Conventional Design Studio Context to Real-Life Design Studio: Empathising Phase in Interior Design Education in Sri Lanka
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The design studio is central to architectural education, enabling collaborative learning guided by experts across areas such as space planning, interior design, ergonomics, and urban design. This study examined how the design thinking process manifested within the conventional design studio (CDS) and a real-life design studio (RLDS), with a focus on the empathizing phase and the role of ICT tools. A qualitative methodology based on constructivist grounded theory was used, supported by naturalistic observations and action research. This study explored design practices through a literature review, empirical studies on student collaboration in CDS, the influence of ICT tools on students' design thinking processes, and the manifestation of students' DT with the transition made to RLDS. 

Findings revealed that students have commenced their design thinking process by generating ideas, bypassing the empathizing and defining stages due to access to existing digital repositories through the ICT tools available. In contrast to that, in RLDS, with the interactions of the real user, students have empathized not only at the beginning of the DT process but also throughout all the major phases of the DT process. This iterative appearance of the empathizing phase has fostered deeper engagement, collaboration, and user-centered design.

The study concludes that RLDS fosters empathy through collaboration with real users, emphasizing the importance of integrating empathy-driven design practices into the design pedagogy for students to prepare themselves for complex real-world challenges. 

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2025. p. 110
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 26-002
Keywords
Conventional Design studio, Real-life Design studio, ICT tools, Design thinking process, Empathizing
National Category
Social Sciences Engineering and Technology Humanities and the Arts Computer and Information Sciences
Research subject
Information Society
Identifiers
urn:nbn:se:su:diva-249858 (URN)978-91-8107-452-9 (ISBN)978-91-8107-453-6 (ISBN)
Public defence
2026-01-15, Aula NOD, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2025-12-18 Created: 2025-11-21 Last updated: 2025-12-09Bibliographically approved

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Hettithanthri, UpekshaHansen, Preben

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